Customer Service Representative

4 days ago


Lincoln, Lincolnshire, United Kingdom Listers Full time

About the Role

We are currently recruiting for a Client Support Specialist to join our team at Listers Mercedes-Benz in Lincoln. This is a fantastic opportunity to work with a well-established dealership and contribute to delivering exceptional customer service.

Job Summary

This role will involve working as part of our Customer Contact Centre team, providing support to customers via phone, email, and other channels. You will be responsible for handling a high volume of calls, resolving customer queries, and ensuring that all interactions are conducted in a professional and courteous manner.

Key Responsibilities

  • Responding to customer inquiries and resolving issues in a timely and effective manner
  • Providing product information and answering questions about our services
  • Handling complaints and concerns in a professional and empathetic way
  • Maintaining accurate records of customer interactions and updating systems accordingly

Requirements

To be successful in this role, you will need to have excellent communication skills, both written and verbal. You should be able to work well under pressure and maintain a positive attitude, even in challenging situations. You will also need to be proficient in using technology, including CRM systems and Microsoft Office.

Working Hours

This is a full-time role, working 37.5 hours per week, Monday to Friday, 8:30am to 5pm. You will also be required to work 1 in 6 Saturdays, paid as overtime.

Salary and Benefits

The estimated salary for this role is around £27,000 per annum, plus benefits.



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