Customer Service and Operations Lead

1 month ago


Oxford, Oxfordshire, United Kingdom Sainsbury's Full time
About the Role

We are seeking an experienced Customer Service and Operations Lead to join our team at Sainsbury's.

Key Responsibilities
  • Manage customer delivery expectations and ensure a seamless experience from order to doorstep.
  • Lead a high-performing team, providing guidance, coaching, and support to achieve sales and service targets.
  • Plan and coordinate daily operations, including staff scheduling, inventory management, and supply chain logistics.
Requirements
  • Proven experience in customer-facing roles or retail management, with a strong track record of delivering excellent customer service.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.
  • Strong organizational and problem-solving skills, with the ability to adapt to changing priorities and deadlines.
What We Offer
  • A competitive salary of £45,000 - £55,000 per annum, depending on experience.
  • A range of benefits, including a discount card, free food and hot drinks, generous holiday entitlement, and pension scheme.
  • Opportunities for career development and progression within the company.


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