Customer Service Professional

1 week ago


Oxford, Oxfordshire, United Kingdom Hachette UK Distribution Full time

Hachette UK Distribution is a leading book distribution company in the UK, providing world-class service to customers and publisher clients. Our state-of-the-art facility and advanced automation ensure efficient delivery of over 60 million books globally each year.

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We are now expanding our Customer Services team to meet growing demands and onboard new client publishers. As a key member of this team, you will provide exceptional support to our global customer base.

Key responsibilities include:

  • Liaising with customers and publishers to resolve issues and improve processes
  • Providing first-class service through email, telephone, and other channels
  • Coordinating deliveries, processing orders, and investigating claims

You will work closely with our Operations and Credit Services teams to achieve swift problem-solving and maintain excellent communication. This role offers opportunities for growth and development, as well as flexible working arrangements.

Why join Hachette UK Distribution? We offer a competitive salary of £23,500 per annum, generous benefits, and a commitment to creating an inclusive environment for all employees.



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