Food and Beverage Operations Manager

4 days ago


StainesuponThames, Surrey, United Kingdom Mercure Staines upon Thames Lodge Hotel Full time

Food and Beverage Supervisor Role

We are seeking a skilled and experienced Food and Beverage Supervisor to join our team at Mercure Staines upon Thames Lodge Hotel. As a Food and Beverage Supervisor, you will be responsible for leading the team and ensuring the smooth operation of the department.

Key Responsibilities:

  • Assist the Management team in the smooth operation of the department.
  • Support and deliver training to team members, actively developing their skills and knowledge.
  • Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively.
  • Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction.
  • Working and cooperating with colleagues to enhance the guest experience.
  • Continually developing new knowledge and skills to ensure best practice service delivery.

Requirements:

  • Strong knowledge of Hotel's products: Food & Beverage and auditing procedures.
  • Ability to work morning, afternoon/evening, and weekends.
  • Deliver exceptional customer experiences all the time.

About Us:

Mercure Staines upon Thames Lodge Hotel is a beautiful place situated on the banks of the River Thames. The hotel offers a scenic terrace area, free Wi-Fi throughout, and modern rooms with river views. Our Riverside Restaurant serves up local fresh British cuisine.



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