Food and Beverage Team Member

1 month ago


StainesuponThames, Surrey, United Kingdom Mercure Staines upon Thames Lodge Hotel Full time
Food and Beverage Operative Role

We are seeking a skilled and enthusiastic Food and Beverage Operative to join our team at Mercure Staines upon Thames Lodge Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a smooth and memorable experience for our guests.

Key Responsibilities:

  • Supporting the team in delivering exceptional customer service
  • Working in various areas, including the bar, restaurant, breakfast, room service, and conference and events
  • Communicating with the kitchen and guests to ensure a seamless experience
  • Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
  • Ensuring all customer requests and queries are responded to promptly and effectively

Requirements:

  • Passionate and willing to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team
  • Ambitious and hard working
  • Good organisational / time management skills
  • Resilient, creative, able to multitask and work under pressure
  • Good command of English language to enable communication with the team
  • Good communication and excellent grooming standards
  • Ability to work morning, afternoon/evening, and weekends

About Us:

Mercure Staines upon Thames Lodge Hotel is a beautiful hotel situated on the banks of the River Thames. We offer a scenic terrace area, free Wi-Fi, free limited car parking, and modern rooms with river views. Our Riverside Restaurant serves up local fresh British cuisine.



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