Food and Beverage Team Member
1 month ago
We are seeking a skilled and enthusiastic Food and Beverage Operative to join our team at Mercure Staines upon Thames Lodge Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a smooth and memorable experience for our guests.
Key Responsibilities:
- Supporting the team in delivering exceptional customer service
- Working in various areas, including the bar, restaurant, breakfast, room service, and conference and events
- Communicating with the kitchen and guests to ensure a seamless experience
- Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
- Ensuring all customer requests and queries are responded to promptly and effectively
Requirements:
- Passionate and willing to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good organisational / time management skills
- Resilient, creative, able to multitask and work under pressure
- Good command of English language to enable communication with the team
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
About Us:
Mercure Staines upon Thames Lodge Hotel is a beautiful hotel situated on the banks of the River Thames. We offer a scenic terrace area, free Wi-Fi, free limited car parking, and modern rooms with river views. Our Riverside Restaurant serves up local fresh British cuisine.
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