Food and Beverage Operations Manager
3 weeks ago
Food and Beverage Supervisor Role
We are seeking a skilled and experienced Food and Beverage Supervisor to join our team at Mercure Staines upon Thames Lodge Hotel. As a Food and Beverage Supervisor, you will be responsible for leading the team and ensuring the smooth operation of the department.
Key Responsibilities:
- Assist the Management team in the smooth operation of the department.
- Support and deliver training to team members, actively developing their skills and knowledge.
- Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively.
- Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction.
- Working and cooperating with colleagues to enhance the guest experience.
- Continually developing new knowledge and skills to ensure best practice service delivery.
- A thorough knowledge and consistent delivery of the company standard operating procedures in the department.
Requirements:
- Strong knowledge of Hotel's products: Food & Beverage and auditing procedures.
- Ensure the department is always prepared for business and forthcoming days service.
- Communicating and cooperating with all colleagues in all departments.
- Always ensuring there is a high standard of personal hygiene and personal presentation throughout the team.
- Ensure all Health & Safety /Food safety compliance are adhered to. Reports any hazard, accident, loss, or damage to management.
About Us:
Mercure Staines upon Thames Lodge Hotel is a beautiful place situated on the banks of the River Thames. The hotel offers a scenic terrace area, free Wi-Fi throughout, free limited car parking, and modern rooms with river views. Our Riverside Restaurant serves up local fresh British cuisine.
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