Food and Beverage Service Associate

3 weeks ago


StainesuponThames, Surrey, United Kingdom Mercure Staines upon Thames Lodge Hotel Full time
Job Opportunity at Mercure Staines upon Thames Lodge Hotel

We are seeking a skilled and enthusiastic Food and Beverage Operative to join our team at Mercure Staines upon Thames Lodge Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a smooth and memorable experience for our guests.

Key Responsibilities:
  • Provide warm and welcoming service to guests in a polite and friendly manner.
  • Ensure that all customer requests and queries are responded to promptly and effectively.
  • Work collaboratively with the kitchen and other team members to deliver a seamless dining experience.
  • Deal with guest complaints and resolve issues in a friendly and efficient manner.
  • Have a good knowledge of the hotel and its products to provide recommendations and answer guest queries.
Requirements:
  • Passionate about delivering exceptional customer service.
  • Positive attitude and ability to work well under pressure.
  • Good communication and teamwork skills.
  • Ability to work morning, afternoon, evening, and weekends.
  • Good command of the English language to enable effective communication with guests and colleagues.
About Us:

Mercure Staines upon Thames Lodge Hotel is a beautiful hotel situated on the banks of the River Thames. We offer a range of amenities and services to our guests, including free Wi-Fi, free limited car parking, and modern rooms with river views. Our Riverside Restaurant serves up local fresh British cuisine, and our scenic terrace area is a great place to relax and enjoy a drink.

We are committed to providing our employees with excellent opportunities to grow and develop within the hotel. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.



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