Operations Manager

3 days ago

Northampton, Northamptonshire, United Kingdom Barclays Bank Full time
Job Summary

We are seeking a highly skilled Vendor Operations Supervisor to join our team at Barclays Bank. As a key member of our Barclays Execution Services division, you will play a pivotal role in shaping the future of our operations.

Key Responsibilities
  • Oversee operations within a business area, ensuring adherence to procedures and regulatory requirements.
  • Identify trends and opportunities for improvement, developing new processes and procedures through data analysis and performance metrics.
  • Collaborate with internal and external stakeholders to support business operations and promote alignment with bank objectives and SLAs.
  • Manage operational professionals, providing guidance, coaching, and support to improve delivery quality.
  • Develop and manage KPIs to measure the effectiveness of operation functions, utilizing data and technology to identify areas for improvement.
  • Ensure compliance with all regulatory requirements and internal policies related to customer experience.
  • Foster a safe environment for colleagues to speak up, actively encouraging and soliciting feedback to focus on the right areas.
  • Manage attrition by working closely with HR to implement retention initiatives for the workforce.
Assistant Vice President Expectations
  • Consult on complex issues, providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and develop new policies and procedures in support of the control and governance agenda.
  • Take ownership of managing risk and strengthening controls in relation to the work done.
  • Collaborate with other areas of work to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources to solve problems creatively and effectively.
  • Communicate complex information, including sensitive information or information that is difficult to communicate.
  • Influence or convince stakeholders to achieve outcomes.

We are committed to upholding the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive. If you are a motivated and experienced professional looking to make a meaningful contribution to our team, we encourage you to apply for this exciting opportunity.

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