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Operations Manager
2 months ago
Barclays Bank is seeking a skilled Vendor Service Manager to join our Barclays Execution Services division. As a key member of our team, you will play a pivotal role in shaping the future of our operations.
Key Responsibilities:- Oversee operations and ensure adherence to procedures, risk management strategies, and regulatory requirements.
- Manage priorities across multiple projects and campaigns, utilizing procurement and stakeholder management expertise.
- Develop and implement new processes and procedures to improve operational efficiency and effectiveness.
- Collaborate with internal and external stakeholders to promote alignment with business objectives and SLAs.
- Manage operational professionals and provide guidance, coaching, and support to improve delivery quality.
- Develop and manage KPIs to measure operational effectiveness, utilizing data and technology to identify areas for improvement.
- Ensure compliance with regulatory requirements and internal policies related to customer experience.
- Foster a safe and inclusive work environment, encouraging feedback and open communication.
- Provide expert advice on complex issues, supporting the resolution of escalated problems.
- Identify and mitigate risks, developing new policies and procedures to support control and governance.
- Take ownership of risk management and control, strengthening processes to ensure operational excellence.
- Collaborate with other areas to stay informed about business activity and strategy.
- Engage in complex data analysis to solve problems creatively and effectively.
- Communicate complex information, influencing stakeholders to achieve desired outcomes.
At Barclays Bank, we value Respect, Integrity, Service, Excellence, and Stewardship. We empower, challenge, and drive our colleagues to deliver exceptional results. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
