Operations Manager

2 weeks ago

Northampton, Northamptonshire, United Kingdom My 1st Years Full time
About Us

We are a personal, creative, and thoughtful children's gifting company. Our brand vision is to provide families with meaningful, personalised gifts that celebrate tiny moments and big milestones throughout a little one's first years and beyond.

Job Description

You will oversee the daily operations of our Magento 2 retail e-commerce website(s). A key responsibility in this role is defining and project managing the entire product upload process, ensuring timely and accurate listings of new products. You will also collaborate with cross-functional teams to support broader website promotions, ensuring these run smoothly and deliver an exceptional user experience.

Key Responsibilities
  • Define, refine, and project manage the end-to-end personalised product upload process, coordinating with various teams to ensure all new products are accurately and efficiently listed on our retail website(s) with the best sales copy and consistent metadata powering filters and search.
  • Website Management: Oversee the website(s) content management, ensure updates are made in a timely manner, across all brands and territories.
  • Promotions: Create and maintain clear, detailed SOPs for website operations, particularly for the product upload process, to ensure consistency and efficiency across the team.
  • Project Management: Working with the wider business to support website-related projects from conception through execution, including redesigns, new feature implementation, and third-party integrations. Liaise with stakeholders across departments, including design, marketing, product, and customer service teams, to align website operations with business objectives.
Requirements
  • 1+ years of website administration/management experience, ideally Magento 2, preferably in a personalised retail e-commerce environment.
  • Strong ability within Excel using v-lookups and building CSV import sheets.
  • An understanding of web technologies, including HTML, CSS, CMS platforms, and SEO best practices.
  • Proven ability to lead and manage multiple projects simultaneously.
  • Familiarity with data privacy regulations.
What We Offer
  • Competitive salary (based on experience) matched with flexible working conditions.
  • Room for professional growth and development.
  • 25 days holiday + bank holidays.
  • Employee Assistant Programme.
  • Birthday day off.
  • Summer Hours.
  • Early finish on payday Fridays.
  • Staff Discount.
  • Free on-site parking.

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