Hotel Operations Director
3 days ago
Crowne Plaza, a leading premium hotel brand, is seeking a skilled Hotel Operations professional to join our global team. With over 400 hotels worldwide, we offer a unique opportunity to connect with diverse cultures and industries.
As a Hotel Operations expert, you will be responsible for delivering exceptional guest experiences, ensuring seamless service recovery, and driving financial and operational excellence. Your expertise will be instrumental in implementing our 'Dare to Connect' service style, which fosters warm and engaging interactions with guests.
We're looking for a collaborative and inventive individual who thrives in a fast-paced environment. If you're passionate about delivering outstanding service and have a proven track record in hotel operations, we want to hear from you.
Key Responsibilities:- Develop and implement service recovery guidelines to ensure complete guest satisfaction
- Respond promptly and professionally to guest complaints or concerns
- Collaborate with the General Manager to develop and monitor financial and operating plans
Requirements:
- Three years of guest service/hotel experience, with at least two years in a supervisory capacity
- Fluent English language skills
We offer a dynamic and inclusive work environment, where you'll have the opportunity to grow and develop your skills. If you're ready to take your career to the next level, apply now to join our team at Crowne Plaza.
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