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Hotel Operations Manager

2 months ago

Liverpool, Liverpool, United Kingdom RBH HOTELS UK LTD Full time

About the Role:

We are seeking a highly skilled and experienced Hotel Night Manager to join our team at RBH Hotels UK LTD. As a key member of our hotel operations team, you will be responsible for ensuring the smooth running of the hotel during night time hours, providing exceptional customer service, and maintaining the highest standards of safety and security.

Key Responsibilities:

  • Oversee the operations of the hotel during night time hours, ensuring guest satisfaction, safety, and security.
  • Perform nightly audit procedures to reconcile daily transactions and prepare reports for management, ensuring billing and accounting procedures are accurate.
  • Supervise night staff effectively, providing training to ensure a high level of customer service is provided.
  • Work alongside the Front Office Manager to manage staff performance.

Requirements:

  • Previous experience in hotel operations, preferably in a managerial role.
  • Strong customer service skills with the ability to handle guest inquiries and complaints effectively.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading hospitality company.
  • A chance to develop your skills and career in a dynamic and supportive environment.

RBH Hotels UK LTD is an equal opportunities employer.