Hotel Operations Manager

1 week ago


Liverpool, Liverpool, United Kingdom Crowne Plaza Liverpool John Lennon Airport Full time

Key Responsibilities


As a Guest Service Manager at Crowne Plaza Liverpool John Lennon Airport, you will play a pivotal role in creating unforgettable stays for our guests. Reporting directly to the Business Excellence Manager, you will be part of a team based from our attractive hotel in Speke.



Key Duties



  • Ensure the seamless operation of our guest services
  • Collaborate with various departments to elevate our service levels
  • Innovate to exceed guest expectations
  • Handle guest requests with precision and promptness
  • Proactively seek new ways to enhance the guest journey
  • Set the standard for service excellence


Role Overview


You will inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you will foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.



Benefits


Our rewards package includes:



  • Annual Conference Event and Awards
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)


Requirements


To succeed in this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.



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