Experienced Duty Manager
1 week ago
Job Role Overview
The successful candidate will be responsible for delivering exceptional guest experiences, ensuring seamless hotel operations, and maintaining the highest standards of customer satisfaction.
- Guest Services
- Manage guest interactions, resolving any issues promptly and efficiently
- Meet and greet VIP guests, offering personalized service and ensuring their needs are met
- Coordinate special facilities and services for long-stay guests
- Understand and apply credit procedures
- Stay up-to-date with hotel products, services, policies, and emergency procedures
- Monitor guest satisfaction reports and implement improvements
- Collaborate with hotel staff to ensure smooth day-to-day operations
- Conduct health and safety procedures as required, including fire drills and food safety investigations
About Mercure Liverpool Atlantic Tower Hotel
Located in the heart of Liverpool's shopping district, our hotel offers stunning views of the city skyline. As a member of the Mercure hotel group, we pride ourselves on delivering exceptional customer experiences and providing a warm welcome to our guests.
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