Duty Manager

3 weeks ago


Liverpool, Liverpool, United Kingdom SSP Group Full time

About the Role

Duty Manager at SSP Group

Job Summary: We are seeking a highly skilled and experienced Duty Manager to join our team at SSP Group. As a Duty Manager, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer service and ensure the smooth operation of our retail units.

Key Responsibilities:

  • Lead a team of hospitality professionals to deliver exceptional customer service and ensure the smooth operation of our retail units.
  • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
  • Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
  • Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Requirements:

  • At least 1 year of experience working as a supervisor in a hospitality or retail role.
  • Excellent communication and leadership skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to maintain a safe and clean working environment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for exceptional performance.

Why Join SSP Group?

SSP Group is a leading global provider of food and beverage services, with a presence in over 30 countries. We are committed to delivering exceptional customer service and creating a positive work environment for our employees. If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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