Duty Manager

2 weeks ago


Liverpool, Liverpool, United Kingdom Mercure Liverpool Atlantic Tower Hotel Full time

About the Role:

We are seeking a skilled Duty Manager to join our team at Mercure Liverpool Atlantic Tower Hotel. As a Duty Manager, you will be responsible for ensuring that our guests have a seamless and enjoyable experience during their stay.

Key Responsibilities:

  • Manage the first impressions of our guests upon arrival and throughout their stay.
  • Engage with guests to understand their needs and preferences.
  • Provide exceptional customer service and resolve any issues promptly.
  • Work closely with the hotel team to ensure that all services and facilities are provided in a timely and efficient manner.
  • Stay up-to-date with all hotel products, services, policies, and emergency procedures.
  • Monitor guest satisfaction reports and implement actions to improve results.
  • Handle and record any management issues or emergencies that arise.

Requirements:

  • Possess excellent communication and interpersonal skills.
  • Be able to work well under pressure and in a fast-paced environment.
  • Have a positive attitude and be willing to learn and develop new skills.
  • Be able to lead by example and motivate the hotel team to provide exceptional customer service.

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