Hotel Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Hotel Night Manager to oversee the night-hour supervision of the Front Office Team at Hilton Liverpool. The successful candidate will be responsible for ensuring that Team Members are prepared and well-informed to deliver exceptional guest experiences from check-in through check-out.
Key Responsibilities- Oversee the entire Front Office operation to maintain high standards
- Serve as a point of contact for regular and VIP guests
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early staff / Duty Manager
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Assist other departments, as necessary
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
- Hourly Rate: £13.19
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Discounted Taxi when public transports stop running
- Modern and inclusive Team Member's areas
-
Hotel Operations Manager
3 weeks ago
Liverpool, Liverpool, United Kingdom Millennium Hotels UKEU - Careers Full timeHotel Operations ManagerWe are seeking a skilled Hotel Operations Manager to join our team at the Hard Days Night Hotel in Liverpool. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.Key Responsibilities:Lead and manage the front office team to deliver...
-
Hotel Operations Manager
1 month ago
Liverpool, Liverpool, United Kingdom Travelodge Full timeJob Title: Designate Hotel ManagerAre you a seasoned hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences and leading high-performing teams? We're seeking a Designate Hotel Manager to join our team at Travelodge, where you'll have the opportunity to make a real impact and drive business...
-
Hotel Operations Manager
1 month ago
Liverpool, Liverpool, United Kingdom Travelodge Full timeJob Title: Designate Hotel ManagerAre you a seasoned hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences and leading high-performing teams? We're seeking a Designate Hotel Manager to join our team at Travelodge, where you'll have the opportunity to make a real impact and drive business...
-
Hotel Operations Manager
1 week ago
Liverpool, Liverpool, United Kingdom Travelodge Hotels Limited Full timeAssistant Hotel Manager RoleAre you a results-driven and customer-focused individual looking for a challenging role in hospitality management?We are seeking an experienced Assistant Hotel Manager to join our team at Travelodge Liverpool Central The Strand. As a key member of our hotel management team, you will lead, coach, and motivate your team to deliver...
-
Operations Manager
4 weeks ago
Liverpool, Liverpool, United Kingdom Mercure Liverpool Atlantic Tower Hotel Full timeOperations Manager Job DescriptionWe are seeking an experienced Operations Manager to join our team at Mercure Liverpool Atlantic Tower Hotel. As an Operations Manager, you will be responsible for the effective operational management of the hotel, ensuring that our guests receive exceptional service and that our revenue and guest satisfaction targets are met...
-
Operations Manager
4 weeks ago
Liverpool, Liverpool, United Kingdom Mercure Liverpool Atlantic Tower Hotel Full timeOperations Manager Job DescriptionWe are seeking an experienced Operations Manager to join our team at Mercure Liverpool Atlantic Tower Hotel. As an Operations Manager, you will be responsible for the effective operational management of the hotel, ensuring that our guests receive exceptional service and that our revenue and guest satisfaction targets are met...
-
Restaurant Operations Manager
2 days ago
Liverpool, Liverpool, United Kingdom Lighthouse Hotel Management Full timeLighthouse Hotel Management are recruiting for the exciting role of Restaurant Supervisor at Voyagers Restaurant at The Halyard.Reporting into the Restaurant & Bars Manager, you will be responsible for assisting in managing the smooth operation of the Hotel Restaurant. Ensuring that all brand standards are adhered to and that excellent standards of customer...
-
Operations Manager
1 month ago
Liverpool, Liverpool, United Kingdom Mercure Liverpool Atlantic Tower Hotel Full timeOperations Manager Job DescriptionAre you a motivated and organized individual with a passion for delivering exceptional customer experiences? Do you have a strong background in hotel operations and a proven track record of success in managing teams and driving results?We are seeking an experienced Operations Manager to join our team at Mercure Liverpool...
-
Operations Manager
1 month ago
Liverpool, Liverpool, United Kingdom Mercure Liverpool Atlantic Tower Hotel Full timeOperations Manager Job DescriptionAre you a motivated and organized individual with a passion for delivering exceptional customer experiences? Do you have a strong background in hotel operations and a proven track record of success in managing teams and driving results?We are seeking an experienced Operations Manager to join our team at Mercure Liverpool...
-
Hotel Operations Manager
1 week ago
Liverpool, Liverpool, United Kingdom Crowne Plaza Liverpool John Lennon Airport Full timeKey ResponsibilitiesAs a Guest Service Manager at Crowne Plaza Liverpool John Lennon Airport, you will play a pivotal role in creating unforgettable stays for our guests. Reporting directly to the Business Excellence Manager, you will be part of a team based from our attractive hotel in Speke.Key DutiesEnsure the seamless operation of our guest...
-
Maintenance Manager
3 weeks ago
Liverpool, Liverpool, United Kingdom Options Resourcing Ltd Full time £21Job Title: Maintenance Manager - Hotel OperationsDescription: We are seeking a skilled Maintenance Manager to oversee the upkeep of a hotel environment in Liverpool. The ideal candidate will have experience working in a hotel setting and be able to manage a team to ensure the highest standards of maintenance are met.Key Responsibilities:* Oversee the...
-
Hotel Operations Manager
1 month ago
Liverpool, Liverpool, United Kingdom Whitbread Full timeBe a Part of the UK's Leading Hospitality BusinessWe're currently recruiting for a Duty Manager at our Liverpool City Centre (Lime Street) Premier Inn. As a key member of our team, you'll be responsible for managing a winning partnership between our leadership and housekeeping teams to ensure a welcoming, safe, and brilliant hotel experience for our...
-
Hotel Operations Manager
1 month ago
Liverpool, Liverpool, United Kingdom Whitbread Full timeBe a Part of the UK's Leading Hospitality BusinessWe're currently recruiting for a Duty Manager at our Liverpool City Centre (Lime Street) Premier Inn. As a key member of our team, you'll be responsible for managing a winning partnership between our leadership and housekeeping teams to ensure a welcoming, safe, and brilliant hotel experience for our...
-
Hotel Operations Manager
4 weeks ago
Liverpool, Liverpool, United Kingdom Travelodge Hotels Limited Full time{"title": "Assistant Hotel Manager", "description": "Join Our Team as an Assistant Hotel ManagerWe are seeking a highly motivated and experienced Assistant Hotel Manager to join our team at Travelodge Liverpool Central. As a key member of our hotel management team, you will be responsible for leading, coaching, and motivating our hotel teams to deliver an...
-
Hotel Operations Manager
4 weeks ago
Liverpool, Liverpool, United Kingdom Travelodge Hotels Limited Full time{"title": "Assistant Hotel Manager", "description": "Join Our Team as an Assistant Hotel ManagerWe are seeking a highly motivated and experienced Assistant Hotel Manager to join our team at Travelodge Liverpool Central. As a key member of our hotel management team, you will be responsible for leading, coaching, and motivating our hotel teams to deliver an...
-
Hotel Operations Manager
1 month ago
Liverpool, Liverpool, United Kingdom Britannia Hotels Full timeJob Title: Restaurant ManagerLocation: Liverpool, United KingdomWe are seeking an experienced Restaurant Manager to join our team at The Adelphi Hotel in Liverpool. As a Restaurant Manager, you will be responsible for ensuring the highest standards of food and beverage service, recruiting, training, and developing restaurant staff, and promoting food and...
-
Hotel Operations Manager
1 month ago
Liverpool, Liverpool, United Kingdom Britannia Hotels Full timeJob Title: Restaurant ManagerLocation: Liverpool, United KingdomWe are seeking an experienced Restaurant Manager to join our team at The Adelphi Hotel in Liverpool. As a Restaurant Manager, you will be responsible for ensuring the highest standards of food and beverage service, recruiting, training, and developing restaurant staff, and promoting food and...
-
Hotel Operations Coordinator
1 week ago
Liverpool, Liverpool, United Kingdom Travelodge Hotels Limited Full time**About the Role**We are seeking a highly motivated and experienced Hotel Operations Coordinator to join our dynamic Hotel Support Team, based in the UK. As a key member of our team, you will be responsible for providing exceptional customer service, resolving complex operational and technical issues, and working closely with our internal stakeholders to...
-
Operations Director
2 weeks ago
Liverpool, Liverpool, United Kingdom Mercure Liverpool Atlantic Tower Hotel Full timeOperations ManagerThe Operations Manager will be responsible for the effective operational management of the hotel, ensuring that Heads of Department achieve and exceed their revenue and guest satisfaction targets.The successful candidate will work in conjunction with the General Manager/Deputy General Manager to actively manage key property issues,...
-
Operations Director
2 weeks ago
Liverpool, Liverpool, United Kingdom Mercure Liverpool Atlantic Tower Hotel Full timeOperations Manager Job DescriptionAbout the RoleWe are seeking an experienced Operations Manager to join our team at Mercure Liverpool Atlantic Tower Hotel. As an Operations Manager, you will be responsible for the effective operational management of the hotel, ensuring that Heads of Department achieve and exceed their revenue and guest satisfaction...