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Hotel Operations Manager

2 months ago

Liverpool, Liverpool, United Kingdom IHG Full time
Unlock Your Potential at Crowne Plaza

Are you a people-person with a passion for delivering exceptional guest experiences? Do you thrive in fast-paced environments and enjoy taking charge of hotel operations? If so, we want to hear from you

As a Night Manager at Crowne Plaza, you'll be responsible for leading the way in managing guest experiences, team performance, and hotel operations. You'll prioritize workload, ensure your team delivers authentic, memorable experiences, and develop their skills to drive results that positively impact hotel performance.

Our ideal candidate is a front desk/guest service leader with at least 2 years' experience, fluent in spoken and written English, and possessing basic mathematics skills. You'll also need excellent communication, problem-solving, reasoning, and motivational skills, as well as the ability to work long periods of standing in the front desk areas and occasional lifting of heavy items.

We're looking for someone who is inventive, loves to connect and collaborate, and feels at home in our global community. If you're passionate about delivering exceptional service and driving results, we'd love to hear from you

  • Lead the way in managing guest experiences, team performance, and hotel operations
  • Prioritize workload and ensure your team delivers authentic, memorable experiences
  • Develop your team's skills to drive results that positively impact hotel performance
  • Have authentic conversations with guests to resolve issues, queries, or concerns
  • Be the first point of contact for any critical emergency situations