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Hotel Operations Director

2 months ago

Liverpool, Liverpool, United Kingdom IHG Full time
Unlock Your Potential as a Hotel Operations Leader

At Crowne Plaza, we're committed to delivering exceptional guest experiences and driving business success. As a Hotel Operations leader, you'll play a critical role in shaping our hotel's service style and ensuring seamless operations.

Key Responsibilities:
  • Develop and implement service recovery guidelines to guarantee guest satisfaction
  • Respond promptly and professionally to guest complaints or concerns
  • Collaborate with the General Manager to create and execute financial and operating plans that prioritize guest satisfaction and profitability

We're looking for a seasoned professional with a passion for delivering exceptional service and a track record of success in hotel operations. If you're inventive, love to connect and collaborate, and thrive in a fast-paced environment, we encourage you to apply.

Requirements:

  • Three years of guest service/hotel experience, with at least two years in a supervisory capacity
  • Fluent English language skills

We offer a dynamic and inclusive work environment, opportunities for growth and development, and a chance to be part of a global community that values people-first, professional, and inclusive service.