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Hotel Operations Director
2 months ago
Guest Service Manager
Crowne Plaza, a global hotel brand, is seeking a Guest Service Manager to join its team. As a Guest Service Manager, you will be responsible for establishing and implementing service recovery guidelines to ensure complete guest satisfaction.
Key Responsibilities:
- Develop and implement service recovery strategies to resolve guest complaints and concerns.
- Collaborate with the General Manager to develop and monitor financial and operating plans to promote profitability and guest satisfaction.
- Lead a team of guest service professionals to deliver exceptional service and ensure a positive guest experience.
Requirements:
- Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience.
- Fluent English language skills.
About Crowne Plaza
Crowne Plaza is a global hotel brand that values great connections and people-first service. We're a trusted partner for meetings and events, and our team is dedicated to delivering an unscripted approach to service that encourages warm, engaging interactions with guests.
