Customer Service Representative
4 weeks ago
A great opportunity to build your career in a supportive environment with a fast-growing, innovative energy company focused on providing sustainable, affordable energy solutions. The employer prides themselves on a customer-first approach, ensuring that every interaction meets their high standards of care, efficiency, and professionalism.
**Job Description:**
* Handle inbound and outbound customer queries via phone, email, and chat
* Deal with Business to Consumer customer calls
* Deal with high volumes of calls and complaints
* Resolve billing, account, and service-related issues effectively
* Provide information on products and services, including tariffs and sustainability options
* Maintain accurate customer records using internal systems
* Work closely with internal teams to address complex customer needs
* Adhere to compliance and regulatory guidelines at all times
* Identify opportunities to improve customer experience and service processes
* Assist with other administrative duties as needed
**Requirements:**
* Proven experience in customer service
* Ideally experience of dealing with complaints
* Strong communication and interpersonal skills
* Excellent problem-solving abilities and attention to detail
* Ability to handle difficult situations with patience and professionalism
* Comfortable using CRM systems and handling high volumes of enquiries
* Ability to work independently as well as part of a team
* A commitment to delivering high-quality service
* Flexibility to adapt in a fast-paced, changing environment
**What's on Offer:**
* Salary of circa £25,000 - £27,000 dependant upon experience
* Please note this is an office based role
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