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Third Line Support Specialist

2 months ago

Manchester, New Hampshire, United Kingdom Maxwell Bond Full time
Exciting Opportunity for a 3rd Line Engineer

Maxwell Bond is seeking a highly skilled 3rd Line Engineer to join our prestigious IT Services Provider in the Manchester area. As a key member of our team, you will be responsible for managing and triaging 3rd line incidents from customers on cloud/hybrid platforms.

This is an excellent chance to join a growing business with strong progression opportunities into Cloud/Architecture. You will work closely with our 2nd line team to provide technical support and escalate complex issues as needed.

We offer a hybrid working arrangement, with 3 days in the office and 2 days at home per week. Our benefits package includes:

  • 25 days holiday, option to buy and sell holidays + birthday off
  • Hybrid working
  • Ongoing training and development opportunities
  • Private Healthcare
  • Enhanced Maternity/ Paternity and adoption pay
  • Discounts on any events at AO Arena

Key skills required for this role include:

  • Azure
  • Citrix
  • Microsoft stack
  • Office 365
  • Intune
  • SharePoint

Responsibilities will include:

  • Manage 3rd line tickets/incidents
  • Release management
  • Escalation point for 2nd line
  • Understand and follow ITIL problem management framework

We are looking for a motivated and experienced professional to join our team. If you have a passion for IT and a desire to work in a dynamic environment, please apply now.