AWS Enterprise Support Specialist
3 days ago
About the Role:
We are looking for a skilled AWS Enterprise Support Specialist to join our team. As an Enterprise Support Specialist, you will be responsible for providing technical support to large enterprises that utilize AWS services.
Key Responsibilities:
- Respond to complex technical issues and provide resolution through various communication channels.
- Collaborate with internal teams to develop and implement solutions to improve customer satisfaction and reduce issue resolution time.
- Stay current with emerging trends and technologies in the industry.
Requirements:
- Bachelor's degree in Computer Science or related field.
- Experience in two or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture.
Preferred Qualifications:
- Experience with AWS services or other cloud offerings.
- Experience in internal enterprise or external customer-facing environment as a technical lead.
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
Compensation: The estimated salary for this position is $110,000 - $160,000 per year, depending on experience.
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