AWS Enterprise Support Specialist

3 weeks ago


London, Greater London, United Kingdom Amazon Full time
Job Summary

We are looking for an experienced Technical Account Manager to join our team at Amazon Web Services. As a Technical Account Manager, you will be responsible for driving customer success by providing strategic guidance and technical expertise to our Enterprise Support customers.

Key Responsibilities

Your responsibilities will include acting as a single point of contact for Enterprise Support customers, recommending how new AWS offerings fit into the company strategy and architecture, completing analysis and presenting periodic reviews of operational performance to customers, providing detailed reviews of service disruptions, metrics, and prelaunch planning, and championing and advocating for customer requirements within AWS.

Requirements and Qualifications

To be successful in this role, you will need 5+ years of experience in design/implementation/operations/consulting with distributed applications, technical engineering experience, and experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data, and Analytics, Security, Applications Development in a distributed systems environment. Bilingual in English and Mandarin is a plus.

About the Team

Our team values diversity, equity, and inclusion. We strive to create an environment where everyone feels welcome, respected, and empowered to succeed. If you are passionate about technology, innovation, and customer success, we encourage you to apply.

Estimated Salary

The estimated annual salary for this position is around $160,000 - $220,000, depending on location and experience.



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