Customer Experience Manager

4 days ago


Leatherhead, Surrey, United Kingdom Cisilion Full time

Cisilion is seeking a skilled Customer Experience Manager to drive Continuous Improvement activities and Initiatives within our Service Centre. As a key member of the Client Services team, you will promote and foster a culture of improvement, leveraging automation and lean practices to reduce manual activities and enhance value-add work.

You will have a strong background in Service Management, with a solid understanding of ITIL practices across Incident, Problem, Change, Event, Knowledge, Asset & Configuration Management. You will also possess excellent analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.

Responsibilities include:

  • Driving Continuous Improvement activities and Initiatives to promote and foster a culture of Improvement for the Service Centre.
  • Partnering with peers and leadership to build requirements for, and to onboard, troubleshooting systems and tooling to enhance Service Centre capabilities.

Estimated salary: £50,000 - £70,000 per annum based on location and industry standards.



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