Resident Experience Manager

1 month ago


Leatherhead, Surrey, United Kingdom Deverell Smith Recruitment Ltd Full time
Job Title: Resident Experience Manager

We are seeking an exceptional Resident Experience Manager to join our team at Deverell Smith Recruitment Ltd.

Salary: £31,500 - £33,000 per annum

The successful candidate will play a vital role in delivering an outstanding living experience for residents. Key responsibilities include:

  1. Providing exceptional customer service and ensuring resident satisfaction across all touchpoints.
  2. Maintaining property standards through regular inspections and reporting maintenance issues.
  3. Managing the move-out process, including deposit release, and ensuring compliance with relevant legislation.
  4. Collaborating with the team to optimize occupancy and revenue targets.

Qualifications & Experience:

  • Prior letting/property management experience.
  • Strong customer service background.
  • Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe.

Key Skills & Competencies:

  • Excellent written and verbal communication skills.
  • Proactive problem-solving attitude.
  • Adaptable and resilient with ability to manage pressure.

  • Resident Site Manager

    4 weeks ago


    Leatherhead, Surrey, United Kingdom Get Living Full time

    About the RoleThe Resident Site Manager will be a key member of our team at Get Living's new Leatherhead neighbourhood. The new team will prepare the area for an exciting period of showcasing and leasing up our new apartments, with viewings commencing in due course.The team will then continue to drive the Get Living promise of delivering an excellent...


  • Leatherhead, Surrey, United Kingdom Birchgrove Full time

    Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We are seeking a highly motivated and experienced Resident Services Director to join our team. As a key member of our management team, you will be responsible for overseeing the provision of exceptional services to our residents, promoting their independence, and fostering a...


  • Leatherhead, Surrey, United Kingdom Birchgrove Full time

    Community Development LeadWe are seeking a highly motivated and experienced Community Development Lead to join our team at Birchgrove.As a key member of our management staff, you will play a pivotal role in supporting the General Manager in all aspects of managing our community.About the RoleDevelop and implement strategies to enhance residents' well-being...


  • Leatherhead, Surrey, United Kingdom Get Living Full time

    About the PositionThis is an exciting opportunity to join our team as a Neighbourhood Experience Coordinator at Get Living's new Leatherhead development. As part of our expanding team, you will play a vital role in preparing the neighbourhood for occupation and ensuring a seamless transition for residents.As a Neighbourhood Experience Coordinator, you will...

  • Deputy Manager

    2 weeks ago


    Leatherhead, Surrey, United Kingdom The Learning Experience Full time

    About Us: The Learning Experience is a leading provider of childcare and education services. We are passionate about creating a happy and safe space for our little learners to grow and develop.">Salary: £30,000 - £38,000 per annum (dependent on experience) + competitive benefits packageJob Description:Lead by Example: As a Deputy Manager, you will be...


  • Leatherhead, Surrey, United Kingdom The Learning Experience Full time

    As a Nursery Deputy Manager at The Learning Experience, you will play a key role in leading and mentoring our team to deliver outstanding care and education opportunities. You will be responsible for ensuring that our children receive the highest quality of care and education, while also promoting a positive and inclusive learning environment.Job...


  • Leatherhead, Surrey, United Kingdom The Learning Experience Full time

    Job DescriptionThe Learning Experience is looking for a skilled Room Leader to join our team. As a Room Leader, you will be responsible for designing and delivering engaging learning experiences for children aged from infancy to preschool.We offer a competitive salary range of £35,000 - £45,000 per annum, depending on experience, and a comprehensive...


  • Leatherhead, Surrey, United Kingdom The Learning Experience Full time

    About the CompanyThe Learning Experience is a pioneering educational institution that prioritizes the growth and development of young learners. We offer a dynamic and supportive environment that empowers our team members to make a positive impact on the lives of our students.We are committed to providing high-quality education and care that promotes academic...

  • Nursery Team Leader

    2 weeks ago


    Leatherhead, Surrey, United Kingdom The Learning Experience Full time

    Nursery Deputy Manager - Salary £32,500 - £40,000Location Leatherhead, KT22 7TWThe Learning Experience is seeking an experienced professional to lead our nursery team as a Deputy Manager. The role involves creating a happy and safe space for children to learn and grow.This role requires someone with excellent communication skills, the ability to inspire...


  • Leatherhead, Surrey, United Kingdom The Learning Experience Full time

    About the RoleWe are seeking an experienced and dedicated Nursery Deputy Manager to join our team at The Learning Experience. As a Deputy Manager, you will be responsible for supporting the Nursery Manager in leading the team and ensuring that our children receive the highest quality of care and education.Key Responsibilities:Support the Nursery Manager in...


  • Leatherhead, Surrey, United Kingdom Trusted Resource Solutions Full time

    Job DescriptionAs a Resident Service Manager with Trusted Resource Solutions, you will play a key role in delivering exceptional service to our residents and stakeholders.About the RoleThis is a challenging and rewarding opportunity to manage a residential development, working closely with residents, staff, and external partners.The successful candidate will...


  • Leatherhead, Surrey, United Kingdom The Learning Experience Full time

    Become a Part of Our Team as a Childcare LeaderWe are seeking an experienced and passionate Early Years professional to lead our childcare team in delivering high-quality learning experiences for infants and preschoolers.About the Role:As a Childcare Leader, you will be responsible for overseeing the daily operations of our childcare centre, ensuring a safe...


  • Leatherhead, Surrey, United Kingdom Birchgrove Full time

    Job Title:Senior Community ManagerAbout the Role:We are seeking a highly skilled and experienced Senior Community Manager to join our team at Birchgrove. As Assistant Manager, you will play a pivotal role in supporting the General Manager in all aspects of managing our community.Key Responsibilities:Support the General Manager in overseeing the day-to-day...


  • Leatherhead, Surrey, United Kingdom The Learning Experience Full time

    About UsThe Learning Experience is a leading provider of early childhood education and care. We are dedicated to providing a high-quality learning environment that inspires children to grow and develop.Job DescriptionWe are seeking a Deputy Manager who shares our passion for creating a happy and safe learning environment. As a key member of our team, you...


  • Leatherhead, Surrey, United Kingdom Birchgrove Full time

    About UsBirchgrove is a pioneering build-to-rent operator catering exclusively to the over 65s. Our mission revolves around bringing purpose to our work and making a meaningful difference in the lives of our colleagues and residents.The RoleAs Assistant Manager, you will play a pivotal role in supporting the General Manager in all aspects of managing our...


  • Leatherhead, Surrey, United Kingdom Trusted Resource Solutions Full time

    Job OverviewWe are seeking an experienced Resident Service Manager to oversee a residential development within the Leatherfield area. This is a single-site role working in a new residential building.This position involves managing daily operations and ensuring seamless resident experiences.The successful candidate will work closely with residents, addressing...


  • Leatherhead, Surrey, United Kingdom Care UK Full time

    About Us:Care UK is a leading provider of high-quality care services, dedicated to delivering exceptional care and support to our residents. We are seeking a highly motivated and enthusiastic Wellness Program Manager to join our team. Develop and deliver comprehensive wellness programs that promote the physical, emotional, and social well-being of our...


  • Leatherhead, Surrey, United Kingdom The Learning Experience Full time

    The Learning Experience is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment.Salary: £30,000 - £38,000 per year + attractive benefits packageJob Title: Nursery Deputy Manager - Early Years LeadershipJob Description:About This Role:This exciting opportunity has arisen for an experienced and...


  • Leatherhead, Surrey, United Kingdom The Learning Experience Full time

    Deputy Manager Job DescriptionWe are seeking a highly motivated and experienced individual to join our team as a Deputy Manager. In this role, you will be responsible for:Creating a happy and safe learning environment that inspires children to grow and develop.Leading, mentoring and inspiring the team to deliver outstanding care and education opportunities...


  • Leatherhead, Surrey, United Kingdom The Learning Experience Full time

    Job TitleNursery Deputy ManagerEstimated Salary: £34,200 + competitive benefitsThe Learning Experience is a pioneering educational institution that prioritizes the growth and development of young learners. As a key member of our team, you will play a pivotal role in creating a nurturing environment that fosters creativity, curiosity, and emotional...