Resident Experience Manager

4 days ago


Leatherhead, Surrey, United Kingdom Deverell Smith Recruitment Ltd Full time
Job Title: Resident Experience Manager

We are seeking an exceptional Resident Experience Manager to join our team at Deverell Smith Recruitment Ltd.

Salary: £31,500 - £33,000 per annum

The successful candidate will play a vital role in delivering an outstanding living experience for residents. Key responsibilities include:

  1. Providing exceptional customer service and ensuring resident satisfaction across all touchpoints.
  2. Maintaining property standards through regular inspections and reporting maintenance issues.
  3. Managing the move-out process, including deposit release, and ensuring compliance with relevant legislation.
  4. Collaborating with the team to optimize occupancy and revenue targets.

Qualifications & Experience:

  • Prior letting/property management experience.
  • Strong customer service background.
  • Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe.

Key Skills & Competencies:

  • Excellent written and verbal communication skills.
  • Proactive problem-solving attitude.
  • Adaptable and resilient with ability to manage pressure.


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