Customer Experience Associate

2 months ago


Chester, Cheshire, United Kingdom Marks & Spencer Full time
Customer Assistant Role in Cheshire

Marks & Spencer is committed to delivering exceptional customer experiences. As a Customer Assistant, you will be the face of our business, championing and promoting our products to provide remarkable service to customers.

About the Role:

  • Serve customers efficiently on the shop floor and at service points
  • Monitor and deliver on daily sales targets, priorities, and selling opportunities
  • Proactively engage with customers to understand their needs and make recommendations
  • Build expert product knowledge to sell and recommend our products and services

Key Skills and Qualifications:

  • High levels of customer service
  • Excellent communication and interpersonal skills
  • Ability to work efficiently in a fast-paced environment
  • Digital capability and willingness to learn new technologies

Working Hours and Salary:

This part-time role is contracted to 16 hours per week, with early morning shifts and peak vacation periods. The estimated salary for this position is £12.00 per hour, with an additional hourly unsocial premium of £3.00 per hour for any hours worked between 22:00 and 06:00.

About M&S:

Marks & Spencer is a leading retailer committed to innovation and excellence. We strive to create a welcoming and inclusive environment for all colleagues and customers. If you are passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.



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