Customer Experience Specialist
1 month ago
As a Client Service Advocate at GBG, you will play a critical role in delivering exceptional customer experiences across our Identity, Fraud, and Location product suite. This is an exciting opportunity to join a dynamic team that takes pride in supporting GBG's Vision through the provision of excellent customer service.
About the Role:
The ideal candidate will have previous customer support experience in a technology company or an IT/computing qualification with customer-facing experience outside of technology. You will be responsible for logging, investigating, and resolving queries via email, phone, and chat, as well as addressing administrative issues, service concerns, billing enquiries, and basic user guidance. As part of the on-call support rota, you will also be required to provide after-hours support, including evenings, weekends, and public holidays.
Benefits:
GBG offers a competitive salary range of $65,000 - $80,000 per annum, depending on experience. We are an equal opportunities employer committed to providing fair opportunities for everyone regardless of age, gender, race/ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits. Our inclusion and diversity programme, 'be/yourself', is designed to ensure that you can thrive.
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