Night Support Worker

2 weeks ago

Bracknell, Bracknell Forest, United Kingdom Look Ahead Full time

About the Role:

We are seeking a compassionate and resilient Night Support Worker to join our team at Look Ahead. As a Night Support Worker, you will be responsible for providing high-quality care and support to our customers, ensuring their safety and well-being at all times.

Key Responsibilities:

  • Build and maintain positive relationships with customers, providing emotional support and guidance as needed.
  • Work collaboratively with the team to handle service caseloads and administrative responsibilities.
  • Conduct key work sessions to achieve Support Plan goals, using innovative and engaging approaches.
  • Assess and manage risks associated with customers, taking a proactive and positive approach.
  • Provide practical assistance with daily living activities, including budgeting, cooking, and establishing a night-time routine.
  • Support customers to maintain a healthy environment, including cleaning and personal hygiene.
  • Record and report customer incidents, managing referrals and completing assessments as required.
  • Develop productive relationships with partner organizations to improve service outcomes.
  • Adhere to lone working protocols and maintain high levels of awareness regarding health and safety.
  • Involving customers in the design, development, and delivery of the service.
  • Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times.
  • Take on shift leading responsibilities, coordinating and leading shifts in the absence of a manager.
  • Be responsible for the handover of key information between shifts.
  • Adhere to all other Look Ahead policies and procedures.
  • Engage in learning and development activities to increase knowledge and skills.

About You:

  • You enjoy social interaction and the company of others, and are comfortable joining in local activities to encourage customer involvement.
  • You exude a warm, friendly presence and open behavior, and prefer working as part of a group or team.
  • You are fundamentally calm and resilient, and do not let emotion adversely affect your judgment.
  • You have a practical and logical mind, and are naturally well-organized.
  • You are able to apply the right balance of care and support depending on the needs of the customer.
  • You thrive on change and enjoy dynamic, diverse environments.
  • You are confident with high levels of self-esteem, and are respectful, articulate, and sensitive in your style of communication.
  • You are motivated towards excellence and improvement of personal performance, with a can-do attitude.
  • You are able to cope positively with challenging and diverse behavior.
  • You are able to adhere to Look Ahead's professional boundaries policy.

Requirements:

  • NVQ Level 3 or equivalent with some previous relevant sector work experience.

About Look Ahead:

Look Ahead is a dynamic, leading not-for-profit care and support provider in London and the South East. We deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people, and learning disabilities, offering plenty of opportunities to grow and progress your career with us.

We are committed to safeguarding and promoting the welfare of children and adults at risk, and expect all employees, workers, and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities.

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