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Night Support Worker

2 months ago

Bracknell, Bracknell Forest, United Kingdom Look Ahead Full time
About the Role

We are seeking a compassionate and resilient Night Support Worker to join our team at our Bracknell Young People services. As a Night Support Worker, you will be responsible for providing support to customers with daily living activities, including practical assistance to support customers to independent living, budgeting, cooking, and establishing a night time routine.

Key Responsibilities
  • Building supportive, trusting relationships with customers and creating a positive atmosphere
  • Working proactively with other members of the team to handle the service caseload and administrative responsibilities
  • Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
  • Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
  • Providing support with daily living activities, including practical assistance to support customers to independent living, budgeting, cooking, and establishing a night time routine
  • Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
  • Assisting in the recording and reporting of customer incidents
  • Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
  • Developing productive relationships with partner organisations to improve service outcomes
  • Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
  • Involving customers in the design, development and delivery of the service
  • Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times, fire risk assessments, fire alarm checks etc.
  • Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
  • Being responsible for the handover of key information between shifts
  • Adhering to all other Look Ahead's policies and procedures
  • Engaging in learning and development activity to increase knowledge and skills
  • Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
About You
  • You will enjoy social interaction and the company of others, and be able to join in local activities to encourage customer involvement
  • You will exude a warm friendly presence and open behaviour
  • You will prefer working as part of a group or team
  • You will be fundamentally calm and resilient, and not let emotion adversely affect you or obscure your judgement
  • You will have a practical and logical mind, and be naturally well organized
  • You will be able to apply the right balance of care and support dependant on the needs of the customer
  • You will thrive on change and enjoy dynamic diverse environments
  • You will be confident with high levels of self-esteem
  • You will be respectful, articulate and sensitive in style of communication
  • You will be motivated towards excellence and improvement of personal performance with a can do attitude
  • You will be able to cope positively with challenging and diverse behaviour
  • You will be able to adhere to Look Ahead's professional boundaries policy
What You'll Bring
  • NVQ Level 3 or equivalent with some previous relevant sector work experience
About Us

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.