Night Support Worker

1 month ago

Bracknell, Bracknell Forest, United Kingdom Look Ahead Full time
About the Role

We are seeking a compassionate and resilient Night Support Worker to join our team at our Bracknell Young People services. As a Night Support Worker, you will be responsible for providing support to customers with daily living activities, including practical assistance to support customers to independent living, budgeting, cooking, and establishing a night time routine.

Key Responsibilities
  • Building supportive, trusting relationships with customers and creating a positive atmosphere
  • Working proactively with other members of the team to handle the service caseload and administrative responsibilities
  • Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
  • Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
  • Providing support with daily living activities, including practical assistance to support customers to independent living, budgeting, cooking, and establishing a night time routine
  • Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
  • Assisting in the recording and reporting of customer incidents
  • Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
  • Developing productive relationships with partner organisations to improve service outcomes
  • Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
  • Involving customers in the design, development and delivery of the service
  • Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times, fire risk assessments, fire alarm checks etc.
  • Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
  • Being responsible for the handover of key information between shifts
  • Adhering to all other Look Ahead's policies and procedures
  • Engaging in learning and development activity to increase knowledge and skills
  • Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
About You
  • Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
  • Exudes a warm friendly presence and open behaviour
  • Prefers working as part of a group or team
  • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
  • Has a practical and logical mind and is naturally well organized
  • Able to apply the right balance of care and support dependant on the needs of the customer
  • Thrives on change and enjoys dynamic diverse environments
  • Is confident with high levels of self-esteem
  • Is respectful, articulate and sensitive in style of communication
  • Is motivated towards excellence and improvement of personal performance with a can do attitude
  • Ability to cope positively with challenging and diverse behaviour
  • Ability to adhere to Look Ahead's professional boundaries policy
What You'll Bring
  • NVQ Level / or equivalent with some previous relevant sector work experience
About Us

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

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