Service User Feedback Manager

7 days ago


Sunderland, Sunderland, United Kingdom NHS Full time
Key Performance Indicators:
This role requires achieving key performance indicators set by the North East and North Cumbria ICB. These may include timely response rates, satisfaction levels, and effective issue resolution. To meet these objectives, the postholder will need to prioritize tasks, manage time effectively, and maintain accurate records of complaint activity.

The successful candidate will have significant specialist knowledge and experience across areas like transformational change, performance management, financial management, and staff management.
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