Mental Health Helpline Manager

1 month ago


Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

Mental Health Matters is seeking an experienced Mental Health Helpline Manager to lead our crisis support service. As a key member of our management team, you will be responsible for ensuring the delivery of operational targets, building a high-performing team, and providing regular feedback and support.

This is a challenging yet rewarding role that requires strong leadership skills, a deep understanding of mental health services, and the ability to work with vulnerable individuals. With a salary range of £29,640 - £32,760 per annum, this position offers a competitive remuneration package, including on-call payments.

You will be based in Sunderland, working Monday to Friday in our office, with some weekend shifts and flexible hours required. In return, we offer comprehensive training and induction, 25 days annual leave per annum, plus statutory holidays, and a 5% contributory pension scheme.

To succeed in this role, you will need:

  • A Level 3 Certificate in Counselling or equivalent
  • Experience in managing a team and working with vulnerable groups

We are an equal opportunities employer and welcome applications from candidates who meet the minimum criteria.



  • Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    As a Senior Mental Health Team Coordinator, you will play a pivotal role in managing a high-performing team within our 24/7 mental health helpline. This dynamic role requires strong leadership skills, the ability to work with vulnerable individuals, and a deep understanding of mental health services.With a salary range of £29,640 - £32,760 per annum, this...


  • Sunderland, Sunderland, United Kingdom North East Ambition Full time

    Mental Health Matters is looking for a compassionate Mental Health Helpline Assistant to provide emotional support and guidance to adults experiencing mental health distress.">The ideal candidate will be genuinely empathetic and have a strong understanding of the importance of confidentiality. A Counselling Certificate Level 2 or equivalent experience is...


  • Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    IT Infrastructure Manager - Mental HealthWe are seeking an experienced Systems Administrator to join our team as an IT Infrastructure Manager. In this role, you will be responsible for designing, implementing, and maintaining our IT infrastructure. This includes managing servers, networks, and hardware, as well as providing technical support to staff.Key...


  • Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    Make a Difference in Mental Health: Join our team at Mental Health Matters as a Mental Health IT Coordinator and contribute to improving mental health outcomes through cutting-edge technology solutions. As a key member of our IT department, you will work closely with colleagues to design, implement, and maintain effective systems that support our mission.The...


  • Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    Mental Health Support SpecialistAbout the role:We are seeking a skilled Systems Administrator to join our team at Mental Health Matters. As a Mental Health Support Specialist, you will be responsible for ensuring the smooth operation of our IT infrastructure. This includes managing servers, maintaining network security, and providing technical support to...

  • Support Worker

    1 month ago


    Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    About UsMental Health Matters is a leading national charity dedicated to delivering high-quality mental health and social care services across England. With over 40 years of experience, we provide vital support to individuals living with mental health needs in local communities.


  • Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    Job DescriptionWe are seeking a skilled Crisis Helpline Specialist to join our team in providing confidential emotional support to callers experiencing mental health distress.Your role will involve making decisions under pressure, assessing situations, and determining the degree of crisis or need for the individual caller.You will also be responsible for...


  • Sunderland, Sunderland, United Kingdom NHS Full time

    This is a fantastic opportunity to make a difference in the lives of individuals experiencing mental health distress. As a Helpline Support Advisor, you will provide confidential emotional support and guidance to callers via telephone, web chat, or SMS text support.">Job DescriptionTo work in line with performance targets and key contractual...


  • Sunderland, Sunderland, United Kingdom NHS Full time

    Are you passionate about helping others and making a difference in their lives? Do you want to work for a national charity that has been delivering high-quality mental health and social care services for over 40 years?We are looking for a skilled and compassionate Helpline Support Advisor to join our team. As a member of our team, you will be providing...


  • Sunderland, Sunderland, United Kingdom NHS Full time

    Job OverviewThe role of a Helpline Support Advisor is to provide confidential emotional support to callers, offering advice and guidance on mental health issues. This 24/7 telephone crisis management service is available across England, from Northumberland to Plymouth.About the CompanyMental Health Matters (MHM) is a national charity with over 35 years of...


  • Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    BenefitsA competitive salary of £26,457-£29,213 per annum, with progression opportunities.A minimum of 25 days annual leave per annum, plus statutory holidays.A contributory pension scheme, with the opportunity to increase contributions.A holistic approach to health and wellbeing, including employee assistance programs and personalized wellbeing action...


  • Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    Company OverviewMental Health Matters is a national charity that provides innovative and life-changing mental health support for both individuals and communities.We offer a diverse range of services, each contributing to making positive changes, improving mental health, and breaking down barriers.


  • Sunderland, Sunderland, United Kingdom Exemplar Health Care Careers Full time

    Job Title: Registered Mental Health Nurse">About the Role:Deliver person-centred care to residents with complex needsWork collaboratively with colleagues to provide comprehensive careSupport the well-being of residents through regular assessments and interventionsDevelop and implement individualised care plansKey Requirements:RGN or RMN...


  • Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    Key ResponsibilitiesLeadership & Coordination: Effectively manage all aspects of the Mental Health Matters project, ensuring timelines, goals, and budgets are met.Stakeholder Engagement: Build and maintain strong relationships with all stakeholders, including internal teams, external partners, and community members.


  • Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    About the RoleWe are seeking a highly skilled IT Infrastructure Manager to join our team at Mental Health Matters. In this role, you will be responsible for overseeing the day-to-day operations of our IT systems and ensuring they are running smoothly.Key ResponsibilitiesManage and maintain our IT infrastructure, including servers, networks, and...


  • Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    As a Technology Support Professional at Mental Health Matters, you will have the opportunity to join a dynamic team dedicated to improving mental health outcomes. With a focus on delivering exceptional service, you will ensure that all applications and systems operate efficiently, enabling us to provide high-quality care to those who need it most.The...


  • Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    About Us: Mental Health Matters is a national charity providing innovative and life-changing mental health support. Our mission is to make a difference in the lives of individuals and communities.Salary Information: The salary for this position is estimated at £36,920 with progression to £41,080 per annum, reflecting the competitive market rate for skilled...


  • Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    Senior Systems CoordinatorWe are seeking a highly skilled Systems Administrator to join our team as a Senior Systems Coordinator. In this role, you will be responsible for coordinating and managing our IT systems, including servers, networks, and hardware. You will also provide technical support to staff and collaborate with colleagues to identify and...


  • Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    Company OverviewMental Health Matters is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities.As Head of Business Development, you will play a key role in shaping the future of our...


  • Sunderland, Sunderland, United Kingdom Mental Health Matters Full time

    We are looking for a Crisis Support Service Lead to join our team at Mental Health Matters. As a senior member of our management team, you will be responsible for leading our crisis support service, which operates 24 hours a day, 365 days a year. This dynamic role requires strong leadership skills, a deep understanding of mental health services, and the...