Telephone Support Professional

1 day ago


Sunderland, Sunderland, United Kingdom Mental Health Matters Full time
Job Description
  • We are seeking a skilled Crisis Helpline Specialist to join our team in providing confidential emotional support to callers experiencing mental health distress.
  • Your role will involve making decisions under pressure, assessing situations, and determining the degree of crisis or need for the individual caller.
  • You will also be responsible for managing shift activity, reviewing call volume, and allocating resources as necessary.
  • As a member of our team, you will have access to comprehensive training and development opportunities to enhance your skills and knowledge.


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