Business Process Improvement Manager

4 weeks ago


Sunderland, Sunderland, United Kingdom Arriva plc Full time

We're looking for a skilled Business Process Improvement Manager to join our team at Arriva plc on a temporary basis. The role involves driving the development and maturity of Knowledge Management processes to deliver an improved end-user experience and reduce downtime.

The successful candidate will own and improve both the Knowledge Management and Problem Management Processes, providing high-quality services to IT Services stakeholders. This role operates Monday to Friday, 35 hours per week, with a minimum of 2 days per week in Sunderland.

Key responsibilities include owning the Knowledge Management process, developing and maintaining the Problem Management process, and reporting on its success. The ideal candidate will have experience in Service Management and Knowledge Management, as well as good working knowledge of problem and incident management. A certification in ITIL Foundation V3 or 4 is also highly desirable.

What we can offer:

  • A competitive salary of £45,000 - £55,000 per annum.
  • A generous pension plan.
  • Life Assurance and access to medical professionals.
  • 25 days holidays and statutory bank holidays per year.
  • Access to Employee Assistance Programme and Online Reward Gateway.
  • Eyecare vouchers.
  • Opportunity to join Employee Experience Forum and Global Arriva Inclusion Network.
  • Free Arriva bus travel for you and immediate family.

At Arriva, we strive to create a culture where we can all be ourselves, feel respected, and celebrate our differences.



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