Operational Services Manager
3 weeks ago
Are you a results-driven leader looking to take your career to the next level?
At David Lloyd, we're seeking an exceptional Assistant General Manager to join our team. As a key member of our management team, you'll have full accountability for leading and operating a successful DL Club, delivering an exceptional member experience every day, 7 days a week.
About the Role:
- Lead and manage a team of staff to ensure the highest standards of customer service and operational excellence.
- Develop and implement strategies to drive club targets and member engagement.
- Ensure compliance with health and safety regulations and club policies.
- Work closely with the General Manager to achieve business objectives.
What We Offer:
- A competitive salary and bonus scheme.
- Excellent benefits package, including 33 days' holiday and free club membership.
- Opportunities for career development and progression.
- A dynamic and supportive working environment.
Requirements:
- Proven experience in a leadership role, preferably in a leisure or hospitality environment.
- Strong communication and interpersonal skills.
- Ability to work autonomously and as part of a team.
- Passion for delivering exceptional customer service.
How You'll Be Measured:
- Delivering individual personal objectives set by the GM.
- Observing and maintaining high standards of customer service and operational excellence.
- Driving club targets and member engagement.
- Ensuring compliance with health and safety regulations and club policies.
Ready to Take the Challenge?
We're more than a club - we're a community. Be a part of it.
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