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Customer Service Representative
2 months ago
Job Summary:
Pure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a portfolio of brands. Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services delivering exceptional financial results by a passionate, high-performing team.
We are dedicated to helping you have more fun and catch more fish. Our team is responsible for providing an efficient service to our customers, consumers, and sales team with a specific focus on After Sales.
Key Responsibilities:
- Liaising with all customers, consumers, and our Sales team to provide an efficient and professional After Sales service.
- Providing exceptional service to each customer by collaborating with the team, focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
- Actioning calls and emails for stock returns due to order errors, picking errors, or faulty products.
- Raising correct actions on the system, to include writing off credits for faulty goods or raising replacement orders under the Hardy warranty.
- Carrying out a variety of administrative tasks to support the After Sales team.
- Working closely with the Customer Service & Marketing team in supporting with the upkeep and maintenance of the UK showroom, as well as planning and logistics of shows/events.
- Liaising with Service Centres regarding spares and repairs, including arranging collections from customers.
- Physically sorting incoming parcels such as, repair requests, Hardy warranty claims, customer returns, etc.
Requirements:
- 1-2 years of similar customer service experience is essential, with experience in a similar After Sales environment being beneficial.
- Knowledge of the fishing tackle industry and products is essential, with experience of carrying out repairs on fishing tackle equipment desirable, although training will be given.
- A good working knowledge of Excel, Word, and Outlook is essential, with working knowledge of SAP being advantageous although training would be provided.
