Customer Service Operations Manager
3 weeks ago
We are seeking an experienced Customer Service Team Leader to lead our internal team of customer support agents in delivering exceptional service to our customers.
The ideal candidate will have a proven track record of building, motivating, and leading high-performing teams, as well as excellent communication and problem-solving skills.
This role is perfect for someone who is passionate about providing outstanding customer experiences and has a strong understanding of financial services.
As a key member of our team, you will be responsible for ensuring that our customer service standards are met and exceeded, while also identifying opportunities for process improvements and implementing changes to drive efficiency and quality.
You will work closely with our product and operations teams to develop and implement strategies that align with our business goals and objectives.
Responsibilities- Team Leadership: Build, motivate, and lead a high-performing team of customer support agents.
- Customer Service Delivery: Ensure that our customer service standards are met and exceeded, and identify opportunities for process improvements.
- Process Improvements: Implement changes to drive efficiency and quality in our customer service operations.
- Collaboration: Work closely with product and operations teams to develop and implement strategies that align with our business goals and objectives.
Requirements
- 5+ years of experience in customer service leadership roles.
- Excellent communication and problem-solving skills.
- Proven track record of building, motivating, and leading high-performing teams.
- Strong understanding of financial services and products.
Benefits
- Competitive salary: £55,000 - £65,000 per annum.
- Ongoing training and development opportunities.
- Opportunities for career growth and advancement.
- A collaborative and dynamic work environment.
About Us
Raisin GmbH is a leading fintech company that offers innovative savings and investment products to consumers. We are committed to delivering exceptional customer experiences and strive to be at the forefront of innovation in the financial services industry.
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