Tour Operator Customer Service Manager

4 days ago


Manchester, United Kingdom Travel Trade Recruitment Limited Full time
Job Title: Tour Operator Customer Service Manager

This exciting opportunity has arisen for a seasoned professional to take on the role of Tour Operator Customer Service Manager. Reporting directly to the Operations Director, you will be responsible for leading a team of customer service representatives to ensure that all customer interactions are handled efficiently and effectively.

The salary for this leadership role is around £60,000 per annum, including excellent benefits such as 25 days holiday, healthcare, pension, bonus, and more.

Responsibilities:
* Lead a team of customer service representatives to deliver exceptional customer experiences
* Develop and implement effective processes to manage customer inquiries and feedback
* Collaborate with the Operations Director to achieve business objectives
* Monitor and improve the performance of the customer service team
* Maintain accurate records of customer interactions and feedback

Requirements:
* Proven track record of success in customer-facing roles, preferably in the travel industry
* Strong leadership and management skills
* Excellent communication and interpersonal abilities
* Ability to motivate and develop team members
* Proficiency in MS Office software and other relevant technologies
* High level of organisation and time management skills

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