Customer Service Operations Manager

3 weeks ago


Manchester, United Kingdom Sainsbury's Supermarkets Ltd Full time
Role Overview

We are seeking an experienced Customer Service Operations Manager to join our team at Sainsbury's Supermarkets Ltd. This is a well-balanced management role with clear accountability, perfect for someone who wants to develop their leadership skills and progress in their career.

The successful candidate will be responsible for leading a medium to large in-store team, ensuring that our customers receive the best possible service. You will work closely with the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area.

As a key member of our store management team, you will be responsible for operational in-store management, including assigning tasks, planning breaks, creating rotas, addressing performance issues, and helping with recruitment. You will also be a visible leader on the shop floor, a role model who drives training and creates a team where everyone feels welcome and safe to challenge the way things are done.



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