Customer Service and Operations Manager
3 days ago
Zachary Daniels are delighted to be partnered with growing international brand in the recruitment of a Customer Service & Operations Manager.
This role is key in ensuring customer satisfaction, managing a growing team you will ensure they are providing elevated focus and creating superior OTIF availability and delivery controls for all orders with a strong focus on collaboration internally and externally. Working close with Demand Planning, Finance and Logistics this role is key in maintaining long standing relationships whilst also ensuring new clients have the best possible experience to become repeat customers.
Responsibilities:
The scope of responsibilities is wide ranging from the customer interface at the point of entry and to organizational, structural, processes and systems management.
- Oversee and nurture relationships with key strategic partners across the globe.
- Bring improvement through organizing responsibilities, development, training, support and process improvements
- Increase productivity - reduce non added value activities to re-deployed to added value activities
- Review escalations from external customers to the customer service team and recommend improvements.
- Assist the Local Operations Manager in fostering productive work environments.
- Set standards of excellence and provide guidance on how to achieve and monitor them (e.g., turnaround time for quotes and order processing, telephone response times, maintenance of the order book, etc.).
- Oversee regional teams of Key Account Specialists and Co-ordinators to ensure the orderbook is managed efficiently. Be a go to support for all team members.
- Collaborate with regional sales leads and team members where needed to ensure delivery of goods in line with special launches, marketing activity etc across the region.
- Report OTIF-KPIs and drive lead improvement projects
- Create visibility of product availability status to Sales, Marketing, and other internal stakeholders relevant to local market
- Owner of the order book. Responsible for maintaining an accurate and up-to-date order book, own all needed order adjustments, backorder clean-up, range
- Own and improve the team succession pipeline and employee development.
- Process, supply chain and operationally driven.
Experience:
- Experience of managing a growing team
- An understanding of dealing with change and transformation
- Experience of working with Salesforce systems
- Proven experince of working with blue chip and SME partners
- Extensive experience in B2B businesses.
- Team player in a matrix organization and flexibility to respond to rapidly changing business priorities while working with multiple stakeholders
This is a brilliant opportunity to join a growing business, who still have a family feel and an unbelievable head office culture If you have the right experience and skillset apply now
BBBH32200
-
Customer Service Apprenticeship
6 months ago
Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time**Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...
-
Customer Service Operations Manager
3 weeks ago
Manchester, United Kingdom Sainsbury's Supermarkets Ltd Full timeRole OverviewWe are seeking an experienced Customer Service Operations Manager to join our team at Sainsbury's Supermarkets Ltd. This is a well-balanced management role with clear accountability, perfect for someone who wants to develop their leadership skills and progress in their career.The successful candidate will be responsible for leading a medium to...
-
Customer Service And Operations Manager
17 hours ago
Manchester, United Kingdom Zachary Daniels Full timeJob Description Zachary Daniels are delighted to be partnered with growing international brand in the recruitment of a Customer Service & Operations Manager.This role is key in ensuring customer satisfaction, managing a growing team you will ensure they are providing elevated focus and creating superior OTIF availability and delivery controls for all orders...
-
Customer Care Officer
6 months ago
Manchester, United Kingdom Eco Assets Manager Full timeTitle: Customer Care! Job Description: Are you passionate about providing top-notch customer service? Join our team as a Customer Care Officer. Responsibilities: - Engage with customers in a friendly and professional manner, promptly addressing their inquiries, concerns, and feedback. - Provide personalized assistance and guidance to customers, helping them...
-
Customer Care Representative
6 months ago
Manchester, United Kingdom Eco Assets Manager Full timeCustomer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively with English customers. - Analyze customer needs and provide appropriate solutions or recommendations. - Upsell products or services to...
-
Customer Care Representative
6 months ago
Manchester, United Kingdom Eco Assets Manager Full timeCustomer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively in both English and Spanish to assist bilingual customers. - Analyze customer needs and provide appropriate solutions or recommendations. -...
-
Customer Care Officer
6 months ago
Manchester, United Kingdom Eco Assets Manager Full timeTitle: Customer Care Representative **Job Description**: We are currently seeking a dedicated and empathetic Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. **Responsibilities**: - Provide accurate product information, pricing details, and...
-
Customer Acquisition Specialist
2 weeks ago
Manchester, United Kingdom Program Manager, EMEAAPAC Full timeAbout the Role:We are looking for a Customer Acquisition Specialist to join our team. As a key member of our sales team, you will be responsible for generating new business leads, building relationships with customers, and driving revenue growth.Key Responsibilities:• Generating new business leads through research, networking, and referrals• Building...
-
Tour Operator Customer Service Manager
4 days ago
Manchester, United Kingdom Travel Trade Recruitment Limited Full timeJob Title: Tour Operator Customer Service ManagerThis exciting opportunity has arisen for a seasoned professional to take on the role of Tour Operator Customer Service Manager. Reporting directly to the Operations Director, you will be responsible for leading a team of customer service representatives to ensure that all customer interactions are handled...
-
Area Operations Manager
3 weeks ago
Manchester, United Kingdom Archie's Operations Full timeArea Chef Opportunity at Archie's OperationsWe are looking for a skilled Area Chef to join our dynamic team at Archie's Operations. As a key member, you will be responsible for leading kitchen operations, implementing food safety and health policies, and motivating staff to deliver high-quality menu items and exceptional service.Main Responsibilities:Develop...
-
Customer Service Operations Manager
3 weeks ago
Manchester, United Kingdom Raisin GmbH Full timeAbout the RoleWe are seeking an experienced Customer Service Team Leader to lead our internal team of customer support agents in delivering exceptional service to our customers.The ideal candidate will have a proven track record of building, motivating, and leading high-performing teams, as well as excellent communication and problem-solving skills.This role...
-
Customer Service And Operations Manager
3 days ago
Manchester, United Kingdom Zachary Daniels Full timeZachary Daniels are delighted to be partnered with growing international brand in the recruitment of a Customer Service & Operations Manager.This role is key in ensuring customer satisfaction, managing a growing team you will ensure they are providing elevated focus and creating superior OTIF availability and delivery controls for all orders with a strong...
-
Customer Service and Operations Manager
3 days ago
Manchester, United Kingdom Zachary Daniels Full timeZachary Daniels are delighted to be partnered with growing international brand in the recruitment of a Customer Service & Operations Manager. This role is key in ensuring customer satisfaction, managing a growing team you will ensure they are providing elevated focus and creating superior OTIF availability and delivery controls for all orders with a strong...
-
Customer Service and Operations Manager
3 days ago
Manchester, United Kingdom Zachary Daniels Full timeZachary Daniels are delighted to be partnered with growing international brand in the recruitment of a Customer Service & Operations Manager. This role is key in ensuring customer satisfaction, managing a growing team you will ensure they are providing elevated focus and creating superior OTIF availability and delivery controls for all orders with a strong...
-
Customer Service and Operations Manager
5 days ago
Manchester, United Kingdom Zachary Daniels Full timeZachary Daniels are delighted to be partnered with growing international brand in the recruitment of a Customer Service & Operations Manager. This role is key in ensuring customer satisfaction, managing a growing team you will ensure they are providing elevated focus and creating superior OTIF availability and delivery controls for all orders with a strong...
-
Customer Service and Operations Manager
3 days ago
Manchester, United Kingdom Zachary Daniels Full timeZachary Daniels are delighted to be partnered with growing international brand in the recruitment of a Customer Service & Operations Manager. This role is key in ensuring customer satisfaction, managing a growing team you will ensure they are providing elevated focus and creating superior OTIF availability and delivery controls for all orders with a strong...
-
Customer Service and Operations Manager
5 days ago
Manchester, United Kingdom Zachary Daniels Full timeZachary Daniels are delighted to be partnered with growing international brand in the recruitment of a Customer Service & Operations Manager. This role is key in ensuring customer satisfaction, managing a growing team you will ensure they are providing elevated focus and creating superior OTIF availability and delivery controls for all orders with a strong...
-
Customer Service and Operations Manager
3 days ago
Manchester, United Kingdom Zachary Daniels Full timeZachary Daniels are delighted to be partnered with growing international brand in the recruitment of a Customer Service & Operations Manager. This role is key in ensuring customer satisfaction, managing a growing team you will ensure they are providing elevated focus and creating superior OTIF availability and delivery controls for all orders with a strong...
-
Native Speaker Customer Care Officer
6 months ago
Manchester, United Kingdom Eco Assets Manager Full time**Job Title: Native Speaker Customer Care Officer** **Job Type**: Contract **Company Overview**: Join our dynamic team as a Native Speaker Customer Care Officer in Stockport, Manchester. We are a forward-thinking company committed to delivering exceptional customer experiences. If you're passionate about customer service and fluent in a native language, we...
-
Customer Service Operations Manager
3 weeks ago
Manchester, United Kingdom Raisin Full timeRole OverviewWe are seeking an experienced Customer Service Operations Manager to lead our UK-based team. As a key member of our organization, you will be responsible for building and managing a high-performing team that delivers exceptional customer service and experience.