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Commercial Account Manager
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Peloton is seeking a highly organized and enthusiastic Associate Account Executive to deliver exceptional experiences to our commercial clients and third-party retail partners. This role works closely with key stakeholders, including hotel owners, corporate wellness facilities, and multifamily residential clients, to manage our processes and align with our International Team.
This is an opportunity to learn about another side of the Peloton business and the special steps we take to delight and retain our commercial partners.
Your Daily Impact at Peloton- Provide reactive and proactive account support to clients and partners, ensuring timely and effective resolution of issues.
- Implement and own our Commercial ordering and support processes with our International Team.
- Coordinate troubleshooting and general support across all lines of business with clients and third parties to drive desired outcomes.
- Support training and sales capabilities of 3rd party retail partners at store level in the UK.
- Build strong relationships with internal and external stakeholders, ensuring seamless execution of the international sales plan.
- Update and maintain records of commercial client details for measuring individual and team performance, ensuring full resolution and follow-up, and documenting team processes.
- Focus on achieving key Commercial Support performance indicators, such as first reply time, full resolution time, and CSAT.
- Proactively seek more effective processes and procedures to benefit the business and our customers.
- Manage communications with internal and external customers to inform them of order statuses.
- Ensure GDPR compliance.
- Attend and contribute collaboratively to regularly scheduled and special team meetings.
- 1-2 years of experience in a customer support or sales role with proven consistent success.
- A self-motivated and driven individual who thrives in a fast-paced, dynamic environment.
- An awesome communicator and partner, capable of working across the commercial team to analyze and solve problems.
- Ability to maintain multiple projects and meet deadlines.
- Ability to work with multiple stakeholders and small, agile teams.
- A versatile professional who enjoys varied work across numerous ticket types.
- Knowledge of Google applications and Salesforce Lightning is an advantage.
- German language is advantageous but not essential.
