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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our Customer Success Team at NBCUniversal. As a key member of our team, you will play a critical role in delivering exceptional customer service and support to our clients.
Key Responsibilities- Technical Expertise: Develop a deep understanding of our tools and platforms to provide expert technical support and guidance to our clients.
- Issue Resolution: Respond to client inquiries, issues, and requests in a timely and professional manner, conducting root cause analysis and providing effective solutions.
- Communication: Collaborate with internal teams to resolve client issues, communicate client feedback, and identify new features or product enhancements.
- Case Management: Record and maintain case logs to document all activities and ensure compliance with internal processes and procedures.
- Knowledge Sharing: Contribute to the development of self-service tools and guidance for clients, as well as internal knowledge sharing and coaching of new hires.
- Team Collaboration: Participate in team meetings, project streams, and events to foster strong working relationships and a supportive team environment.
- Experience: 1+ year of experience in a customer-focused environment within the technology sector.
- Technical Skills: Experience using communication/CRM platforms, remote support tools, JIRA or similar ticketing systems, and a strong understanding of technology.
- Soft Skills: Excellent communication and problem-solving skills, ability to multitask and prioritize tasks in a fast-paced environment, and a proactive approach with good time management and autonomy.
- Education: Bachelor's degree in a relevant discipline such as Computer Science, Business, Communications, or equivalent.
- Technical Knowledge: Familiarity with languages such as HTML/CSS and a passion for sports and sports technology.
NBCUniversal is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
