Customer Service Representative

1 day ago


Nottingham, Nottingham, United Kingdom Candidate Source Ltd Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Candidate Source Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Process orders for UK, Irish, and export clients
  • Manage queries and complaints in a professional and timely manner
  • Check stock levels and track shipments
  • Chase carriers to ensure timely delivery
  • Liaise with procurement and production teams to progress orders
  • Deal with and record customer complaints
  • Control and update documents and records as required
Requirements:
  • IT proficiency in MS Office packages
  • Previous customer service experience essential
  • Excellent telephone manner and written skills
  • Excellent time management and organizational skills

We offer a competitive salary of up to £27,000 per annum, a KPI-related bonus scheme, regular company events, holiday buy back options, and staff parking. If you are a motivated and customer-focused individual with excellent communication skills, we would love to hear from you.



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