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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Brook Street NMR. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to our clients, answering their queries, and resolving their issues in a professional and courteous manner.
Key Responsibilities:
- Answer customer queries by telephone in a contact centre environment
- Escalate customer queries and requests to other teams where appropriate
- Input and update data on our IT systems
- Make and answer telephone calls with internal and external customers
- Respond to written correspondence received via post or email
- Attend and contribute to team meetings
- Collate, analyse, and format data and information
Essential Skills:
- Excellent communication skills both written and verbal
- Experience dealing with customers
- Experience of working in a compliance environment
- Attention to detail and good data entry skills
- Ability to remain calm and professional at all times
What We Offer:
We offer a competitive salary, comprehensive training, and a supportive team environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
About Us:
Brook Street NMR is a leading recruitment agency that specializes in providing high-quality candidates to our clients. We are committed to diversity and inclusion and strive to create a workplace culture that values and respects all individuals.
