Income Maximisation Specialist

3 weeks ago


Salford, Salford, United Kingdom Forhousing Full time

We are seeking a skilled Income Maximisation Specialist to join our team at ForHousing, where you will play a crucial role in delivering a high-quality income maximisation service to tenants.

Key Responsibilities:
  • Deliver a tenant-focused rent and other debt collection service
  • Manage a caseload of accounts, working with tenants to maximise their income and manage their budgets effectively
  • Carry out visits to tenants' homes to provide support and guidance
  • Liaise with third parties including the housing benefits department and DWP
  • Negotiate payment in full or in affordable and reasonable instalments for tenants to repay debts
  • Refer tenants to relevant external agencies such as welfare rights and debt advice organisations
  • Collaborate with Sheltered Housing Scheme Wardens regarding payment of debts

The successful candidate will have excellent customer service and communication skills, as well as knowledge of housing legislation and rent recovery procedures. They will be able to work independently and as part of a team to deliver a high-quality service to tenants.

About the Role:
  • Salary: £37,535 per annum
  • Location: Salford

We are an equal opportunities employer and welcome applications from all sections of the community. We especially welcome applicants from the Armed Forces community.



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