IT Support Specialist

3 days ago


Brighton, Brighton and Hove, United Kingdom QA Full time
IT Support Apprentice

Hero IT Support is a dynamic and innovative company that provides exceptional IT services to businesses across the UK. We are seeking an enthusiastic and motivated individual to join our team as an IT Support Apprentice.

Key Responsibilities:
  • Provide first-line technical support to customers via phone, email, and in-person
  • Log and maintain accurate records of service requests and resolutions
  • Diagnose and resolve technical issues with a high level of first-time fixes
  • Escalate complex issues to senior technicians for further assistance
  • Build strong relationships with customers through effective communication and problem-solving
  • Configure and deploy new PCs and network devices to meet customer specifications
  • Support IT infrastructure components, including desktops, laptops, and telephony
  • Prepare daily reports on tasks completed and issues resolved
Desirable Skills:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to new technologies
  • Confidence in providing clear and concise guidance to customers
Entry Requirements:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship
Benefits:
  • Healthcare cashback scheme
  • 24hr doctor for employee and household
  • Employee benefits portal
  • Social events

As an IT Support Apprentice at Hero IT Support, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. With full training provided, you will be well-equipped for a successful career in IT.



  • Brighton, Brighton and Hove, United Kingdom Hero IT Support Full time

    About Hero IT SupportWe are a dynamic and fast-growing Managed Service Provider based in Brighton, delivering essential IT services to small and medium-sized businesses.Job OverviewThis role is ideal for someone at the start of their IT career, looking to gain valuable experience in a busy MSP environment.Key ResponsibilitiesProvide 1st line IT support via...


  • Brighton, Brighton and Hove, United Kingdom Hero IT Support Full time

    About Hero IT SupportWe are a dynamic and fast-growing Managed Service Provider based in Brighton, delivering essential IT services to small and medium-sized businesses.Job OverviewThis role is ideal for someone at the start of their IT career, looking to gain valuable experience in a busy MSP environment.Key ResponsibilitiesProvide 1st line IT support via...


  • Brighton, Brighton and Hove, United Kingdom entrust IT Full time

    Join Our Team as a Field IT Support Specialist We are seeking a skilled and experienced Field IT Support Specialist to become a vital part of our Managed Service Provider (MSP) team at Entrust IT. This role involves providing comprehensive IT support to a diverse range of clients. Key Responsibilities: Delivering high-quality IT support services to various...


  • Brighton, Brighton and Hove, United Kingdom Hero IT Support Full time

    About Hero IT Support:We are a dynamic and growing IT Managed Service Provider (MSP) providing a wide range of business-to-business technology services, including unlimited IT support, online backup, VoIP, website support, and more to small and medium-sized businesses. Our mission is to drive growth and success for our clients through innovative technology...


  • Brighton, Brighton and Hove, United Kingdom Hero IT Support Full time

    About Hero IT Support:We are a dynamic and growing IT Managed Service Provider (MSP) providing a wide range of business-to-business technology services, including unlimited IT support, online backup, VoIP, website support, and more to small and medium-sized businesses. Our mission is to drive growth and success for our clients through innovative technology...


  • Brighton, Brighton and Hove, United Kingdom ARC IT Recruitment Full time

    Position OverviewTechnical Support Specialist - 12-month Fixed Term ContractLocation: Flexible hybrid working arrangementSalary: £45,000, depending on experienceThis is an exciting opportunity for a dedicated Technical Support Specialist to join a dynamic and innovative global eCommerce organization that excels in digital retail advancements. In this role,...


  • Brighton, Brighton and Hove, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and dedicated professional to join our team as a Children and Young Person's Independent Domestic Violence Advisor. This is a unique opportunity to make a real difference in the lives of young survivors of domestic abuse.Key Responsibilities:Empower young survivors to identify features and dynamics of domestic...

  • IT Support Specialist

    2 weeks ago


    Brighton, Brighton and Hove, United Kingdom entrust IT Full time

    Job Summary:Entrust IT is seeking an experienced Field IT Support Engineer to join our team. As a Field IT Support Engineer, you will be responsible for providing technical support to our clients in the Brighton/Worthing region.Key Responsibilities:Provide on-site technical support to clients in the Brighton/Worthing regionTroubleshoot and resolve technical...

  • IT Support Specialist

    2 weeks ago


    Brighton, Brighton and Hove, United Kingdom entrust IT Full time

    Job Summary:Entrust IT is seeking an experienced Field IT Support Engineer to join our team. As a Field IT Support Engineer, you will be responsible for providing technical support to our clients in the Brighton/Worthing region.Key Responsibilities:Provide on-site technical support to clients in the Brighton/Worthing regionTroubleshoot and resolve technical...


  • Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Administrative Support OpportunityHays Specialist Recruitment Limited is seeking an experienced Administrator to support a Brighton-based SME operating in the healthcare sector. This role offers a unique blend of administration and customer service, providing an excellent opportunity for a motivated individual to grow with the company.Key...


  • Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Administrative Support OpportunityHays Specialist Recruitment Limited is seeking an experienced Administrator to support a Brighton-based SME operating in the healthcare sector. This role offers a unique blend of administration and customer service, providing an excellent opportunity for a motivated individual to grow with the company.Key...


  • Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly motivated and organized Administrator to join their team on a full-time basis. This is an exciting opportunity to be part of a fast-growing healthcare business based in Brighton, working in partnership with the NHS to provide specialist services.Key ResponsibilitiesProvide exceptional...


  • Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly motivated and organized Administrator to join their team on a full-time basis. This is an exciting opportunity to be part of a fast-growing healthcare business based in Brighton, working in partnership with the NHS to provide specialist services.Key ResponsibilitiesProvide exceptional...


  • Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company, a leading healthcare business, is seeking a permanent Administrator to join their team on a full-time basis. This is an exciting time to join the company as they are experiencing significant growth due to their success in providing specialist services in partnership with the NHS.Your new roleAs a key member of a team of 10, you will be the...


  • Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company, a leading healthcare business, is seeking a permanent Administrator to join their team on a full-time basis. This is an exciting time to join the company as they are experiencing significant growth due to their success in providing specialist services in partnership with the NHS.Your new roleAs a key member of a team of 10, you will be the...


  • Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly motivated and organized individual to join their team as a permanent Administrator. This is an exciting opportunity to work with a reputable healthcare business based in Brighton, providing specialist services in partnership with the NHS.Key ResponsibilitiesFirst Point of Contact: Handle...


  • Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Company OverviewHays Specialist Recruitment Limited is a leading provider of recruitment services, specializing in permanent and temporary placements. Our company is dedicated to helping businesses find the best talent to drive their success.Job SummaryWe are seeking an experienced Administrator to join our team in Brighton. As a key member of our support...


  • Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Company OverviewHays Specialist Recruitment Limited is a leading provider of recruitment services, specializing in permanent and temporary placements. Our company is dedicated to helping businesses find the best talent to drive their success.Job SummaryWe are seeking an experienced Administrator to join our team in Brighton. As a key member of our support...


  • Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company, a healthcare business based in Brighton, is seeking a permanent Administrator to join their team on a full-time basis. This is an exciting time to join the company as they are going through a period of growth due to their huge success in partnership with the NHS to provide specialist services.Your new role involves working in a team of 10,...


  • Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company, a healthcare business based in Brighton, is seeking a permanent Administrator to join their team on a full-time basis. This is an exciting time to join the company as they are going through a period of growth due to their huge success in partnership with the NHS to provide specialist services.Your new role involves working in a team of 10,...