IT Support Specialist
3 days ago
Hero IT Support is a dynamic and innovative company that provides exceptional IT services to businesses across the UK. We are seeking an enthusiastic and motivated individual to join our team as an IT Support Apprentice.
Key Responsibilities:- Provide first-line technical support to customers via phone, email, and in-person
- Log and maintain accurate records of service requests and resolutions
- Diagnose and resolve technical issues with a high level of first-time fixes
- Escalate complex issues to senior technicians for further assistance
- Build strong relationships with customers through effective communication and problem-solving
- Configure and deploy new PCs and network devices to meet customer specifications
- Support IT infrastructure components, including desktops, laptops, and telephony
- Prepare daily reports on tasks completed and issues resolved
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to new technologies
- Confidence in providing clear and concise guidance to customers
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship
- Healthcare cashback scheme
- 24hr doctor for employee and household
- Employee benefits portal
- Social events
As an IT Support Apprentice at Hero IT Support, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. With full training provided, you will be well-equipped for a successful career in IT.
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