IT Support Specialist
3 weeks ago
We are seeking an experienced IT Support Specialist to join our team on a long-term contract basis. This is an excellent opportunity for someone looking to commit to a minimum of 3 months, with the potential for permanent opportunities.
Working in our Hampton-based service desk, you will be responsible for providing exceptional customer service to our clients while resolving technical issues efficiently and effectively.
Key Responsibilities- Providing first-line support for a range of technical queries via phone and email
- Logging and updating incidents on the Incident Management system
- Escalating complex issues to second-line support or resolver groups as necessary
- Ensuring customer satisfaction through proactive updates and frequent contact
- Maintaining up-to-date knowledge and skills through training and development
You will work a rotating shift pattern, including evenings and weekends, with 11 hours paid per shift. Our office is open from 7am to 9pm, Monday to Friday, and we offer a competitive hourly rate of £21.46.
Requirements- At least 2 years' experience in a similar IT support role
- Excellent communication and problem-solving skills
- Ability to work well under pressure and prioritize tasks effectively
- Knowledge of Active Directory and Microsoft Office applications
- GCSE level in Maths and English (or equivalent)
- A competitive hourly rate of £21.46
- A long-term contract opportunity with potential for permanence
- A supportive and dynamic team environment
- Ongoing training and development to enhance your skills
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