Technical Support Specialist
4 days ago
About the Role:
Cognizant Technology Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients. You will be part of a dynamic team that works on leading-edge technology projects.
Key Responsibilities:
- Act as the primary point of contact for end users seeking technical assistance with desktop and laptop hardware, software, and network issues.
- Provide remote desktop support to users, resolving technical issues promptly and effectively.
- Troubleshoot Windows and Mac OS platforms, including mobile devices running Apple iOS and Android mobile OS.
- Setup and configuration of end-user desktops, laptops, hardware, software, printers, mobile phones, and peripherals.
- Collaborate with other IT teams to ensure cohesive and comprehensive support for all IT systems.
- Direct unresolved issues to the next level of support personnel.
- Help create technical documentation and manuals (KA) for known issues.
- Asset Management (stock level check, tracking, receiving, preparing, and shipment of assets).
- Provide White Glove support to identified onsite VIPs, including expedited end-user device troubleshooting, proactive support, proactive monitoring, and health checks.
- Stay updated with the latest industry trends and technologies to ensure the company remains at the forefront of IT innovation.
- Administer IT service management processes to maintain standards of service delivery.
- Perform daily routine checks on UPS and monitor other network equipment in the server room and monitor their performance.
- Map and configure network printers and other peripheral devices as needed.
- Be responsible for overall enterprise-wide performance, effectiveness, and efficiency of end-users' computing devices.
Essential Skills and Qualifications:
- Strong knowledge in hardware troubleshooting and repair, including workstations, corporate and industrial printers, and other hardware.
- Knowledge of operating systems (installations and configuration as per company standard policy).
- Strong knowledge of remote desktop support tools.
- Strong knowledge in developing technical support documentation and user guides.
- Strong knowledge in software deployment/management and support for Apple/Windows OS-based devices.
Estimated Salary: $80,000 - $110,000 per year, based on location and experience.
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