Technical Support Specialist

4 days ago


Peterborough, Peterborough, United Kingdom Cognizant Technology Solutions Full time

About the Role:

Cognizant Technology Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients. You will be part of a dynamic team that works on leading-edge technology projects.

Key Responsibilities:

  1. Act as the primary point of contact for end users seeking technical assistance with desktop and laptop hardware, software, and network issues.
  2. Provide remote desktop support to users, resolving technical issues promptly and effectively.
  3. Troubleshoot Windows and Mac OS platforms, including mobile devices running Apple iOS and Android mobile OS.
  4. Setup and configuration of end-user desktops, laptops, hardware, software, printers, mobile phones, and peripherals.
  5. Collaborate with other IT teams to ensure cohesive and comprehensive support for all IT systems.
  6. Direct unresolved issues to the next level of support personnel.
  7. Help create technical documentation and manuals (KA) for known issues.
  8. Asset Management (stock level check, tracking, receiving, preparing, and shipment of assets).
  9. Provide White Glove support to identified onsite VIPs, including expedited end-user device troubleshooting, proactive support, proactive monitoring, and health checks.
  10. Stay updated with the latest industry trends and technologies to ensure the company remains at the forefront of IT innovation.
  11. Administer IT service management processes to maintain standards of service delivery.
  12. Perform daily routine checks on UPS and monitor other network equipment in the server room and monitor their performance.
  13. Map and configure network printers and other peripheral devices as needed.
  14. Be responsible for overall enterprise-wide performance, effectiveness, and efficiency of end-users' computing devices.

Essential Skills and Qualifications:

  • Strong knowledge in hardware troubleshooting and repair, including workstations, corporate and industrial printers, and other hardware.
  • Knowledge of operating systems (installations and configuration as per company standard policy).
  • Strong knowledge of remote desktop support tools.
  • Strong knowledge in developing technical support documentation and user guides.
  • Strong knowledge in software deployment/management and support for Apple/Windows OS-based devices.

Estimated Salary: $80,000 - $110,000 per year, based on location and experience.



  • Peterborough, Peterborough, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewAs a Field Service Engineer, you will be responsible for delivering high-quality technical support to our clients. This is an excellent opportunity for a Mechanically bias Service Engineer to join a rapidly growing, market leader who will heavily invest in your skill set with specialist training within a niche industry.Key...


  • Peterborough, Peterborough, United Kingdom The ONE Group Ltd Full time £25,000 - £35,000

    Job Title: Technical Support Specialist Overview: We are seeking an experienced Technical Support Specialist to join our IT team. Responsibilities:Provide first-class IT support via telephone and ticketing system.Log and handle customer incidents and requests.Investigate, diagnose, and resolve technical incidents, escalating when necessary.Handle high...


  • Peterborough, Peterborough, United Kingdom Rise Technical Recruitment Full time

    Job Summary:Rise Technical Recruitment is seeking a skilled Field Service Maintenance Engineer to join their team. As a Field Service Maintenance Engineer, you will be responsible for servicing, installing, and fault-finding bespoke machinery in a niche market. This is a field-based position, where you will travel to a variety of customers, serving a range...


  • Peterborough, Peterborough, United Kingdom Bauer Media Group Full time

    Role OverviewWe are seeking a highly skilled Technical Support Specialist to join our End User Computing Team at Bauer Media Group.The successful candidate will be responsible for providing high-level technical expertise and support for all hardware and software within the business, as well as managing the overall Windows and mobile device estate.Key...


  • Peterborough, Peterborough, United Kingdom Cognizant Technology Solutions Full time

    This is an exciting opportunity for a Technical Support Specialist to join our team at Cognizant Technology Solutions. As a key member of our Cloud, Infrastructure & Security Services Practice, you will play a vital role in delivering end-to-end solutions that transform our clients' business, operating, and technology models for the digital era.Key...


  • Peterborough, Peterborough, United Kingdom Rise Technical Recruitment Limited Full time

    Electrical Safety Systems Engineer OpportunityRise Technical Recruitment Limited is seeking a highly skilled Field Service Engineer to join our team. As an Electrical Safety Systems Engineer, you will be responsible for installing electronic monitoring and safety systems onto commercial vehicles for blue chip customers across the UK.About the Role:This...


  • Peterborough, Peterborough, United Kingdom HSB Technical Full time

    Job Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team at HSB Technical Ltd. As a Quality Assurance Specialist, you will be responsible for supporting quality audits, ensuring compliance with industry standards, and providing technical expertise to our clients.Key Responsibilities:Support quality audits, EOL, Stage gates,...

  • Technical Specialist

    3 weeks ago


    Peterborough, Peterborough, United Kingdom Babcock International Group Full time

    Job Title: Technical SpecialistAt Babcock International Group, we're working to create a safe and secure world, together, and if you join us, you can play your part as a Technical Specialist at our site.The RoleAs a Technical Specialist, you'll have a role that's out of the ordinary. We wish to appoint a skilled individual with expertise in metalwork and...


  • Peterborough, Peterborough, United Kingdom Ernest Gordon Recruitment Limited Full time

    Job Role: Technical Equipment SpecialistAbout the Role: We are looking for a skilled Technical Equipment Specialist to join our team. As a Technical Equipment Specialist, you will be responsible for servicing and maintaining a variety of heavy machinery and equipment.Your Key Responsibilities:Servicing and maintaining JCB equipmentProviding technical support...


  • Peterborough, Peterborough, United Kingdom HSB Technical Full time

    Job Title: Senior Quality Assurance SpecialistJob Summary: We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at HSB Technical Ltd.Key Responsibilities:• Support quality audits, EOL, stage gates, and system testing• Assist the line team leader with initial power up/off water and on water testing of the vessel•...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £30,000 - £45,000

    beBee Professionals is seeking a skilled Technical Installation Specialist to provide on-site installation, maintenance, and repair services for our clients. In this role, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install and maintain equipment at customer...


  • Peterborough, Peterborough, United Kingdom Rise Technical Recruitment Full time £28 - £30

    Job Summary:Seeking an experienced Instrumentation Technician to join our team in a manufacturing environment. The ideal candidate will have a strong background in instrumentation equipment and a passion for learning and growth.Key Responsibilities: Conduct routine maintenance and calibration tasks on emissions measuring equipment Collaborate with a skilled...


  • Peterborough, Peterborough, United Kingdom Entech Technical Solutions Limited Full time

    Job Summary:We are seeking a skilled Documentation Author to join our team at Entech Technical Solutions Limited.About the Role:This is a contract position that will require you to be on-site 3 days per week.Key Responsibilities:Produce high-quality publications that require technical analysis and research.Manage prioritization and time to author and publish...


  • Peterborough, Peterborough, United Kingdom Wallace Hind Selection LTD Full time £45,000

    Job Title: Technical Crane SpecialistJob Summary: We are seeking a skilled Technical Crane Specialist to join our team at Wallace Hind Selection LTD. As a Technical Crane Specialist, you will be responsible for ensuring the seamless operation of our world-leading crane and gantry solutions.Key Responsibilities:* Service and maintain our Gantry Cranes on...


  • Peterborough, Peterborough, United Kingdom Binnies Full time

    Binnies is looking for a Technical Documentation Specialist to join our team and contribute to the development of high-quality digital content.In this role, you will be responsible for creating and maintaining technical documentation, including digital operating manuals, user guides, and other supporting materials.The successful candidate will have strong...


  • Peterborough, Peterborough, United Kingdom Coburg Banks Technical Full time

    Job OverviewCoburg Banks Technical, a well-established distributor of air compressors, is seeking a skilled Field Service Engineer to join their team at their Peterborough HQ.This is an excellent opportunity for individuals with technical knowledge in motor engineering or mechanical aptitude, looking to expand their skills and learn new technologies and...


  • Peterborough, Peterborough, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewWe are seeking a skilled Field Service Engineer to join our team at Rise Technical Recruitment Limited.About the Role:Salary: The estimated salary for this position is between £28,000-£32,000 (OTE £40,000+) per annum.Industry: This is an opportunity to work in a niche industry with specialist training and progression options.Location: The role...


  • Peterborough, Peterborough, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewInstallation of Monitoring and Safety Systems on Commercial Vehicles£28,000-£32,000 (OTE £40,000+) + Comprehensive Training + Career Advancement Opportunities + Vehicle/Fuel Card + OvertimeThis role presents an exceptional opportunity to develop skills in a niche industry through on-the-job training with a leading company in electrical safety...

  • IT Support Specialist

    4 weeks ago


    Peterborough, Peterborough, United Kingdom Senitor Associates Full time

    Job Summary:We are seeking an experienced IT Support Specialist to join our team at Senitor Associates. The successful candidate will be responsible for managing driver and anti-malware, providing 1st and 2nd line support, and troubleshooting hardware, software, and network issues.Key Responsibilities:• Managing driver and anti-malware• Providing 1st and...


  • Peterborough, Peterborough, United Kingdom AtkinsRéalis Full time

    About Our OpportunityWe are seeking an experienced Technical Specialist - Water Management to join our team at AtkinsRéalis. The successful candidate will have a strong collaborator able to support teams and deliver on remote projects. Key responsibilities include leading the design of drainage infrastructure, transportation, and private developer projects,...