Strategic Leasehold and Income Services Director

3 weeks ago


City of Westminster, Greater London, United Kingdom Carrington West Full time

We are seeking a highly skilled Interim Head of Leasehold and Income Services to lead a high-performing team dedicated to delivering exceptional services for residents. This strategic role involves working closely with senior leadership to ensure compliance with social housing legislation and regulation, while driving improvements in rent and service charge processes and delivering a customer-centric approach.

The Role
  1. Oversee the Leasehold and Income Service, ensuring efficient operations, excellent customer service, and compliance with all relevant legislation and standards.
  2. Lead rent and service charge setting processes, ensuring thorough Member sign-off and active resident engagement.
  3. Actively seek and implement customer feedback to drive service improvements, ensuring a focus on equality, diversity, and inclusivity in all aspects of the role.
  4. Ensure services meet social housing legislation, regulation, and consumer standards, identifying opportunities for service innovation and optimization.

Estimated Salary: £60,000 - £80,000 per annum



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